JSD (Jira Service Desk) - Who is notified when?

Owned by Kartik Verma (Deactivated)
Apr 29, 2019
1 min read

Comments added interactively

This example assumes that JEMH event listener is handling the notification and that email user pre-exists on the issue and be configured for notifications.



Who are notified?

Reporter

Agent

Req Participants

Watcher

Email user

Comment by

Reporter

N/A

Agent (Private)

N/A

 

Agent (Public)

N/A

Req Party

1

Watcher 3

1

Comments added via Email through JEMH

This example assumes that JEMH event listener is handling the notification and that email user pre-exists on the issue and be configured for notifications.



Who are notified?

Reporter

Agent

Req Participants

Watcher

Email user

Comment by

Reporter

N/A

Agent (Private) 2

N/A

Agent (Public) 2

N/A

Req Participants

1

Watcher (Private) 2

1

Watcher (Public) 2

1

Email user

 1

1 Only notifies other participants/watchers/email users

2 In JEMH > Profile > Project Mapping > Comment - you are able to configure the visibility of the comment (Public or Private) for Agents and Collaborator (from 2.7+)

3 Watcher is only able to make Private comments by default in Jira (interactively)