How is consumption calculated

...

See the Licensing page for all licensing info

Capacity Plans

How/When Capacity Plans are allocated

During Evaluation

Once Active

How we calculate usage

Message Count

Data Volume

Traffic Types

Traffic

Maintenance

Monitoring Plan Usage

What Next?

Methods of Increasing Capacity

Data Packs

...

Understanding your usage

Standard mail in/out

Maintenance

Identifying causes of maintenance traffic

Usage Monitoring

Checking your usage

Please

Identifying maintenance traffic through JEMHC Auditing

Increasing your Capacity

During Evaluation

Its free up to production levels.

Once Active, or if you consume production capacity

Data Packs

Plan Upgrades

Purchasing

Additional capacity is typically allocated on payment only.

DataPacks

Data Packs are available from https://thepluginpeople.e-junkie.com/product/JEMHCDP/JEMHCloud-Data-Pack with a PayPal account. We can provide card only checkout links on request. If your host url is specified on the form during checking (e.g. nnnn.atlassian.net) the DataPack will be automatically allocated, if not, we can manually apply, in UK office hours.

Quotes will require:

• your company name and office address including VAT# for GB/EU customers

• your Atlassian host url: nnnn.atlassian.net

• your required DataPack size as per Licensing page.

Invoices are issued for all payments received, a requirement of UK HMRC.

Plan Upgrades

Plan Upgrades are a 12 month term in advance non-refundable purchase. We do not recommend them until you have sufficient usage history.

We can issue quotes/invoices for this through our support portal : https://thepluginpeople.atlassian.net/servicedesk/customer/portal/1 (learn more about Getting support) or by email through sales@thepluginpeople.com. In order to issue quotes we will need:

• your company name and office address including VAT# for GB/EU customers

• your Atlassian host url: nnnn.atlassian.net

• your required target Capacity Plan