See the Licensing page for all licensing info
Capacity Plans
How/When Capacity Plans are allocated
During Evaluation
Once Active
How we calculate usage
Message Count
Data Volume
Understanding your usage
Standard mail in/out
Maintenance
Identifying causes of maintenance traffic
Usage Monitoring
Checking your usage
Please
Identifying maintenance traffic through JEMHC Auditing
Increasing your Capacity
During Evaluation
Its free up to production levels.
Once Active, or if you consume production capacity
Data Packs
Plan Upgrades
Purchasing
Additional capacity is typically allocated on payment only.
DataPacks
Data Packs are available from https://thepluginpeople.e-junkie.com/product/JEMHCDP/JEMHCloud-Data-Pack with a PayPal account. We can provide card only checkout links on request. If your host url is specified on the form during checking (e.g. nnnn.atlassian.net) the DataPack will be automatically allocated, if not, we can manually apply, in UK office hours.
Quotes will require:
your company name and office address including VAT# for GB/EU customers
your Atlassian host url: nnnn.atlassian.net
your required DataPack size as per Licensing page.
Invoices are issued for all payments received, a requirement of UK HMRC.
Plan Upgrades
Plan Upgrades are a 12 month term in advance non-refundable purchase. We do not recommend them until you have sufficient usage history.
We can issue quotes/invoices for this through our support portal : https://thepluginpeople.atlassian.net/servicedesk/customer/portal/1 (learn more about Getting support) or by email through sales@thepluginpeople.com. In order to issue quotes we will need:
your company name and office address including VAT# for GB/EU customers
your Atlassian host url: nnnn.atlassian.net
your required target Capacity Plan