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How we calculate usage

Message Count

This can calculated from the two sources

Message In: The number of Email messages that JEMHC processes including all messages polled from the Mail Server configured in JEMHC Configuration > Messaging > Message Sources.

Message Out: The number of Outbound Email Notifications JEMHC sends. This can be from a number of sources:

• Issue Events

• JEMHC Post Functions

• JEMHC Adhoc Notifications

• Maintenance Notifications

Data Volume

This is related to the size of the aforementioned Message In and Message Out Emails and can be affected by the:

• The size of Email

• Attachments included on the email

Understanding your usage

Standard mail in/out

• Successful Inbound Messages processed by JEMHC

• Outbound Notifications sent by JEMHC created in the normal traffic flow i.e. not maintenance traffic.

Maintenance

• Inbound messages polled from the Inbound Mail Connection that encounter problems during processing

• Outbound messages JEMH Cloud creates for Maintenance Notifications

Identifying causes of maintenance traffic

Please see the next section Usage Monitoring > Identifying maintenance traffic through JEMHC Auditing.

Usage Monitoring

Checking your usage

Please navigate to the usage page as found via JEMHC Configuration > Licensing > Usage a further breakdown on this page can be found here: Usage

Identifying maintenance traffic through JEMHC Auditing

Sources of Maintenance traffic can be found in Auditing via JEMHC Configuration > Auditing which can then be further refined in Inbound Messages and Outbound Messages thenset the Usage Filter to Maintenance In as shown below:

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Once Usage is selected if you have any Maintenance traffic (provided that the auditing hasn’t been cleared), a list of maintenance only table items Inbound Messages example below:

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Increasing your Capacity

During Evaluation

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