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When exclusion rules apply, the JEMHC > Auditing > item > Report contains details as to why. Auditing is located in global configuration (JEMHCloud > Auditing) and through the Jira project administrator screen (Project Admin > JEMHCloud > Auditing).
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Use Cases For Exclusions
Common reasons to exclude an item include Postmaster addresses, items are to limit the type of users that can create issues (e.g. informing you that the recipient address can’t be found. Other automated response systems are also good candidates for being excluded. You may also want to exclude file attachments, a common annoyance can be email signature images being attached to created issues, attachment exclusions allow you to remove these unwanted attachmentsAutomate Response systems) and to limit the attachments that are included within comments (e.g. Signature images).
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