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If you are encountering problems when using CSUM, it is recommended to follow the below steps in the order shown.
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LDAP
Unable to create/delete CSUM groups when LDAP user directory is not available
It has been found that if you have an LDAP user directory configured in Confluence which has been set to Read Only, with Local Groups, if the LDAP server is unavailable/down then you will be unable to create new or delete existing CSUM groups.