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Summary
When you have low storage capacity in Jira it will result in the mail failing to be processed as JEMH is was not able to process the email correctly and is not able to create audit events for the different emails. When this occurs JEMH will send out a forward email to the forward user that will include the original email so that it can be reprocessed.
Retrieving email
Forward emails create an audit event and was not able to add the attachments as a copy of the email is stored on the disk space.
Storage Capacity check
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Since version 3.3.12 JEMH will check if the storage capacity is above 250MB and if it is below 250MB then it will result in a Forward outcome being sent to the forward user and not further emails will be processed until the storage is resolved. This will keep the mail within the mailbox so the mail is not lost
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Storage issues with JEMH versions before 3.3.12
Before JEMH 3.3.12 there was no check to ensure that the email could be processed and when there was insufficient storage capacity it was seen as a low level issue and resulted in the email being removed from the mailbox and a forward notification being sent. The forward notifications are sent to the forward users that defined within Profile > Notifications. When the forward email occurs it will include an attachment which is the original email in a txt file format.
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and included the original email so that they could be examined and reprocessed.
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Reprocessing attached email from forward notification
To reprocess the email you will need to go to download the attached emails from the forward notifications and add then to a folder within [jira.home]/import/mailand create a new folder within this folder you then place the emails to be processed.
Multiple folders are required if you have multiple Profiles configured in JEMH.
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Once configured JEMH will then process these emails and will create an audit event for each email. which Which can be found within JEMH > Auditing
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Storage Capacity check
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Within newer versions of JEMH there is a check to ensure that the storage capacity is above 250MB. This is so that the emails have enough storage capacity to be processed correctly as having insufficient storage could lead to mails being lost and not processed correctly. If the storage capacity is below 250MB then it will result in no further emails being processed so that they are not removed from the mailbox.
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