Summary
When you have low storage capacity in Jira it will result in mail failing to be processed as JEMH is not able to process the email correctly and is not able to create audit events for the different emails. When this occurs JEMH will send out a forward email to the forward user that will include the original email so that it can be reprocessed.
Retrieving email
Forward emails are sent to the forward users that defined within Profile > Notifications. When the forward email occurs it will include an attachment which is the original email in a txt file format.
Reprocessing email
To reprocess the email you will need to go to [jira.home]/import/mail and create a new folder within this folder you then place the emails to be processed.
Multiple folders are required if you have multiple Profiles configured in JEMH.
Once the emails files have been added into the folders then a mail handler is need to read the mail from the folder.
Select a Profile to process these emails.
Once configured JEMH will then process these emails and will create an audit event for each email. which can be found within JEMH > Auditing
Storage Capacity check
SINCE 3.3.12
Within newer versions of JEMH there is a check to ensure that the storage capacity is above 250MB. This is so that the emails have enough storage capacity to be processed correctly as having insufficient storage could lead to mails being lost and not processed correctly. If the storage capacity is below 250MB then it will result in no further emails being processed so that they are not removed from the mailbox.
