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The Email Templates screen allow you to create custom Email templates that are then used by one or more Mail Queues.

 

 

Velocity

Click on the question mark below the edit field for a list of standard velocity variable defined in the velocity context

Subject

The subject has the additional velocity variables defined:

VariableDescription
queueThe name of the queue
counterThe email counter number
dateThe date of the email formatted as a string
subjectsA list of subjects as used in the email body
subjectCountThe number of subjects in the email
firstSubject

The first subject that will appear in the email. This is an object, so use methods to access, eg $firstSubject.getSubject()

getOrder()
getIssueKey()
getEventTypeId()
getSubject()
getAuthor()
getAuthorUrl()
getAvatarUrl()
getChangeDate()
getIssueTypeIconUrl()
getIssueTypeIconUrlDesc)(
getPiorityIconUrl()
getPriorityIconUrlDesc()

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