Add-on installation failure

Created by Denny Miller
May 28, 2024
1 min read

 

What is the issue?

We are aware of an issue that prevents users from installing the app from the marketplace. We have reached out to Atlassian regarding installation failures. Updates will be provided in Marketplace listing migration.

 

image-20240528-121541.png

After confirming app installation/trial, the following error may appear:

image-20240528-121601.png

 

 

Am I affected?

As per our Marketplace listing migration guide, we are encouraging users to install the https://marketplace.atlassian.com/apps/133/custom-space-user-management-csum-server-dc?hosting=cloud&tab=versions add-on, as the existing add-on (https://marketplace.atlassian.com/apps/1228612/custom-space-user-management-cloud?hosting=cloud&tab=overview ) is being sunset.

As we encourage all customers to switch to use the new add-on, being unable to install the add-on prevents all customers from migrating.

 

 

Is my data affected?

There is an ongoing Atlassian status page indicating issues with data loss due to uninstalling and re-installing.

https://developer.status.atlassian.com/incidents/dhz6z7bmvpyl

We encourage customers to export their configuration before uninstalling

 

Whilst we await response from Atlassian, the original add-on will remain active. We encourage users not to uninstall to avoid data loss, especially if they have not yet exported their configuration (See Marketplace listing migration | Export your existing data ).