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Enterprise Mail Handler for Jira Data Center (JEMH)
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First time Install - two minute quickstart
First time Install - two minute quickstart
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How-to articles
How-to articles
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How Do I....
How Do I....
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Licensing
Licensing
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Migrating from Server/DC to Cloud
Migrating from Server/DC to Cloud
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Common Problems
Common Problems
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Technical Details related to data usage
Technical Details related to data usage
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The Plugin People Knowledge Base
The Plugin People Knowledge Base
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JEMH App Documentation
JEMH App Documentation
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Content
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1 - What is JEMH
2 - Configuring JEMH
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Feature Overview
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Enabling JEMH logging
Configuration Questions
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Two minute JEMH quickstart
How Do I....
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Use Email Allowlisting and Blocklisting within a Profile?
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Integrate JEMH with JIRA Service Desk
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Add JIRA users without project permission as non-JIRA users
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Associate an email with an issue
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Change the EventID or Ignore an Event
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Change the From: Address in Notifications
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Completely remove JEMH configuration database tables
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Configure Audit History Purging
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Configure Inbound Mail for JEMH
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Configure JEMH for a Helpdesk environment from scratch
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Create a TestCase
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Create an Ad-Hoc Template for "Notification Scheme Entity count exceeded" Notifications
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Create and Update Profiles using REST (deprecated api)
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Create Images Inline from HTML mail
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Create Issue based on another (Templated Creation)
Create Issues
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Customise the Comment Header
Customize Email Templates
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Customize text messages in Templates
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DataCenter Licenses (Eval and Purchase)
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Diagnose Issue Creation Failure
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Enable client side filtering and sorting of messages
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Enable confirmation for user creation?
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Enable Issue Created Notification for both Portal and JIRA Email Users (and prevent duplicate notifications)
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Enable non-Jira Account holders to receive issue updates and create/comment on Issues
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Enable non-Jira account holders User Creation
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Enable Inline Images (Inbound and Outbound)
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Ensure that attachments added whilst adding a long comment are sent
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Get JEMH to match incoming emails when the inbound address was a Blind Carbon Copy (BCC)
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How to integrate application logging errors with JEMH
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Installing JEMH through the UPM
Integrate EMQ with JEMH
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Know what template/macro data JEMH is caching
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Monitor JEMH remotely
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Notify JIRA users of Issue Creation (regardless of "Notify me of my actions")
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Only send notifications when issue is in an active Sprint
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Reduce Spam
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Remove replied-to content
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Restrict default visibility of comments to JIRA users only
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Route Jira user and Non-Jira user addresses into custom fields
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Send a simple acknowledgement
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Send an email but keep quoted comments ( dont stripComments )
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Setting a Custom Field Value using 'Custom Field Defaults' and Velocity
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Set Jira Service Desk Organisations
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Setup all JIRA account holder recipients as watchers
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Stop email loops
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Stop the sender or defaultReporter being added as a watcher
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Submit emails via public REST /deliver API
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Use a TestCase for quick testing
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Use Adhoc Notifications
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Use Aliases
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Use Auto Join Groups
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Use CommentSecurity
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Use customized event templates
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Use Gmail with multiple profiles
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Send Hint Notifications to Non-Jira Email senders of failure to create/comment
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Use Issue Keys in email addresses
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Use IssueSecurity
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Use JQL to locate issues in a script
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Use Profile Groups
Use Project Mappings
Use Scriptlets
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Use Subject Issue Key Matching
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Use the JEMH Notification Post Function
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Use the JEMH Transition Attachments Custom Field
Use Thread Match Rejecting
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Use Transports
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Use Workflow Rules to transition issues on a per-project basis
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Validate Email Structure
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What information is needed for a support ticket
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Working with distribution groups
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Disable Mail Threading using Ad-hoc and/or Post Function
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Selectively process office365 filtered mail
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Get automatically added as a Jira Service Desk Request Participant
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View template set change history
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Add Inline Images/logos in notifications
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Update JEMH Profile via XML
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Manipulate Profiles through REST
Use JEMH For JSM Notifications
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Using LDAP in Notification templates
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How Security Levels Affect Notifications
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Use JEMH Public Rest API to Export, Import and Update profiles
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Use Webhooks
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Remove signature text and images from emails
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Send issue creation notification for particular nominated recipients
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Automatically Assign a New Issue to a Sprint
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Using X-Priority Headers
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Drop an email that has a Precedence header when using a Profile Group
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How to Forward an email thread into an Issue
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What happens when you run out of disk space
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Use Jira Assets (Insight) Custom Fields
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How Catchemail mailbox addresses are identified
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Use JEMH Public REST API
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Resolve JEMH Folder is not writable Banner
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Forward Email Notifications
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Use Custom Directive Date Formatting (JEMH Server/Dc)
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Use the JEMH Script Postfunction
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Import additional classes into groovy
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Migrate a google user/group member to an Alias
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Support mail with UTF-7 encoding using JDK17+
Common Problems
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Handling Non Conformant emails
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Blogs
Enterprise Mail Handler for Jira Data Center (JEMH)
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Enable client side filtering and sorting of messages