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(info) See the Licensing page for all licensing info

Capacity Plans

How/When Capacity Plans are allocated

During Evaluation

Once Active

How we calculate usage

Message Count

This can calculated from the two sources

Message In: The number of Email messages that JEMHC processes including all messages polled from the Mail Server configured in JEMHC Configuration > Messaging > Message Sources.

Message Out: The number of Outbound Email Notifications JEMHC sends. This can be from a number of sources:

  • Issue Events

  • JEMHC Post Functions

  • JEMHC Adhoc Notifications

  • Maintenance Notifications

Data Volume

This is related to the size of the aforementioned Message In and Message Out Emails and can be affected by the:

  • The size of Email

  • Attachments included on the email

Understanding your usage

Standard mail in/out

  • Successful Inbound Messages processed by JEMHC

  • Outbound Notifications sent by JEMHC created in the normal traffic flow i.e. not maintenance traffic.

Maintenance

  • Inbound messages polled from the Inbound Mail Connection that encounter problems during processing

  • Outbound messages JEMH Cloud creates for Maintenance Notifications

Identifying causes of maintenance traffic

Please see the next section Usage Monitoring > Identifying maintenance traffic through JEMHC Auditing.

Usage Monitoring

Checking your usage

Please navigate to the usage page as found via JEMHC Configuration > Licensing > Usage a further breakdown on this page can be found here: Usage

Identifying maintenance traffic through JEMHC Auditing

Sources of Maintenance traffic can be found in Auditing via JEMHC Configuration > Auditing which can then be further refined in Inbound Messages and Outbound Messages then set the Usage Filter to Maintenance In as shown below:

Once Usage is selected if you have any Maintenance traffic (provided that the auditing hasn’t been cleared), a list of maintenance only table items Inbound Messages example below:

Increasing your Capacity

During Evaluation

Its free up to production levels.

Once Active, or if you consume production capacity

Data Packs

Plan Upgrades

Purchasing

Additional capacity is typically allocated on payment only.

DataPacks

Data Packs are available from https://thepluginpeople.e-junkie.com/product/JEMHCDP/JEMHCloud-Data-Pack with a PayPal account. We can provide card only checkout links on request. If your host url is specified on the form during checking (e.g. nnnn.atlassian.net) the DataPack will be automatically allocated, if not, we can manually apply, in UK office hours.

Quotes will require:

  • your company name and office address including VAT# for GB/EU customers

  • your Atlassian host url: nnnn.atlassian.net

  • your required DataPack size as per Licensing page.

Invoices are issued for all payments received, a requirement of UK HMRC.

Plan Upgrades

Plan Upgrades are a 12 month term in advance non-refundable purchase. We do not recommend them until you have sufficient usage history.

We can issue quotes/invoices for this through our support portal : https://thepluginpeople.atlassian.net/servicedesk/customer/portal/1 (learn more about Getting support) or by email through sales@thepluginpeople.com. In order to issue quotes we will need:

  • your company name and office address including VAT# for GB/EU customers

  • your Atlassian host url: nnnn.atlassian.net

  • your required target Capacity Plan

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