Page Comparison

How pricing

works

App pricing is based on the actual number of users in your Atlassian product. For example, if you have a 27 user Jira Software and a 10 agent Jira Service Desk, you pay the 27-user app price.

Your subscription grants you a usage allowance (called a "plan") which is based on the number of users that your subscription covers. Additional capacity can be purchased in the form of Data Packs, and Plans can be upgraded to higher tiers if needed.

Data Center to Cloud

Server to Cloud

JEMH for Jira Server is not paid through Atlassian Marketplace and is no part of the Dual Licensing path. As Server licenses are perpetual, they can of course continue to be used indefinitely for versions released in your maintenance window. For more information, contact our sales team.

Academic & community licensing

JEMHC follows Atlassian's cloud app licensing policy for Academic and Community pricing. In line with the basic subscription discounts, JEMHC Data Packs and Plan Upgrades are also available at a 50 % discount (the online shop does not handle Academic & Community discounts, you must contact sales@thepluginpeople.com for a quote).

Quoting & purchasing

We do not issue quotes for subscription costs. Annual quoting is possible via Atlassian Marketplace with monthly subscription pricing is shown on the JEMHC Marketplace entry, see Per-user pricing below for pay as you go monthly subscription costs.

Why isn't unlimited usage part of the subscription fee?

While we would love to give customers unlimited usage capacity, this is not feasible in reality. Some customers require much higher capacity than others, and that capacity comes at a cost. For now, we believe the fairest solution is to use Plans.

A Plan grants a customer a certain amount of messages and data every month (on the 1st of each month).  If you reach your plan's limit, your service stops until you top-up with a Data Pack, or the next month begins.  Some users want messages, while some users want data.  We try to balance plans so that there is something for everyone - sometimes this means the suggested plan is not suitable for you.  In this case, most likely you'll need a Plan Upgrade.  Plans are not intended to be a cash generator - they are a way of controlling excessive use by the few.

License types

All pricing shown here and on our online shop are for commercially licensed instances. Discounts can only be acquired by emailing our sales team. Purchases are final and non-refundable. See https://developer.atlassian.com/platform/marketplace/app-discount-programs/ for comparison of subscription cost discounts. The following discounts apply for Plan Upgrades and Data Packs:

Type

Discount

Academic

50%

Community

75%

Classroom

75%

Open Source

75% (not free)

Per-user pricing

If planned capacity is exhausted, related top-up purchases are required to continue processing, this cannot be done through Marketplace and must be done directly through the shop or sales@thepluginpeople.com (see Data Packs and Plan Upgrades below), we do not do plan upgrades prior to payment.

correct as of 19 MAY 2021

Users

Monthly rate

Max (monthly)

Max (annual, 10 months)

Up to 10 users

$5

$5

$5

1 - 100 users

$2.5

$250

$2500

101-250 users

$250 + (users-100) * $1.50

$475

$4750

251-1000 users

$475 + (users-250) * $0.50

$850

$8500

1001-5000 users

$850 + (users -1000) * $0.50

$2850

$28500

5001-10,000 users

$1450 + (users -5000) * $0.50

$5350

$53500

Xenon /Radon Plan tiers are for discussion/illustration.

Plans

Plans allocate a monthly allowance of messages and data (messages in and out) to be used for inbound and outbound processing. The size of allowance granted depends on the number of users paid for by the subscription. Once the monthly messages or data used is greater than the plans allowance, JEMH Cloud will stop processing emails/sending notifications. Plans are refreshed on the first day of each month. If your user tier increases you'll be eligible to go up to the next Plan tier at the start of the following month.

Plan

Users

Messages/month

Data/month

Max cost/month

Starter

All Evaluations

250

75MB

n/a

Bronze1

1-10

4,000

0.5GB

$5

Bronze2

11-15

5,000

0.75GB

$37.5

Bronze3

16-25

6,000

1.0GB

$62.5

Bronze4

26-50

7,000

1.2GB

$125

Silver1

51-100

8,000

1.4GB

$250

Silver2

101-200

9,000

1.6GB

$400

Silver3

201-300

10,000

1.8GB

$500

Silver4

301-400

11,000

2.1GB

$550

Gold1

401-500

12,000

2.4GB

$600

Gold2

501-600

14,000

2.8GB

$650

Gold3

601-800

16,000

3.2GB

$750

Gold4

801-1000

18,000

3.6GB

$850

Platinum1

1001-1200

20,000

4.0GB

$950

Platinum2

1201-1400

22,000

4.25GB

$1,050

Platinum3

1401-1600

24,000

4.75GB

$1,150

Platinum4

1601-1800

26,000

5.00GB

$1,250

Platinum5

1801-2000

28,000

5.40GB

$1,350

Argon1

2001-2500

30,000

5.80GB

$1,600

Argon2

2501-3000

32,000

6.1GB

$1,850

Argon3

3001-3500

34,000

6.5GB

$2,100

Argon4

3501-4000

36,000

7.0GB

$2,350

Argon5

4001-4500

38,000

7.5GB

$2,600

Argon6

4501-5000

40,000

8.0GB

$2,850

Krypton1

5001-6000

45,000

8.6GB

$3,350

Krypton2

6001-7000

50,000

9.6GB

$3,850

Krypton3

7001-8000

55,000

10.5GB

$4,350

Krypton4

8001-9000

60,000

11.5GB

$4,850

Krypton5

9001-10000

65,000

12.5GB

$5,350

Krypton6

n/a

70,000

13.5GB

$5,850

Krypton7

n/a

75,000

14.5GB

$6,225

Xenon 1

n/a

100,000

20GB

$7,000

Xenon 2

n/a

150,000

30GB

$7,500

Xenon 3

n/a

200,000

40GB

$8,000

Xenon 4

n/a

250,000

50GB

$8,500

Xenon 5

n/a

300,000

60GB

$9,000

Xenon 6

n/a

350,000

70GB

$9,500

Radon 1

n/a

400,000

80GB

$10,000

Radon 2

n/a

600,000

120GB

$10,500

Radon 3

n/a

800,000

160GB

$11,000

Radon 4

n/a

1,000,000

200GB

$11,500

Unlimited

n/a

unlimited

unlimited

…

• GB = gigabyte = 1000 MB, MB = megabyte = 1000 kB, kB = kilobyte = 1000 bytes. Prior to 1 July 2021 plans were presented using binary prefixes (e.g. 1 KiB = 1024 bytes).

• The "Starter" plan is limited in order to catch processing problems early. If you hit this limit during evaluation, email our support team referencing your host URL (e.g. xxxx.atlassian.net) so we can bump up your capacity toward production levels.

• Unlimited plan is for discussion only.

Customer migration

All customers will be allocated the plan according to the number of users that JEMHC is licensed for.  Customers who already have a Plan Upgrade in place will be migrated to the new Plan of the same or greater capacity.

Plan usage

• When JEMH Cloud processes an incoming email or sends an outgoing email notification, 1 message is deducted from the monthly message allowance. Also, the size of the email (including attachments and user images JEMH Cloud stores) is deducted from the monthly data allowance.

• When JEMH Cloud downloads an attachment from Jira, its size counts towards data usage. For example, attachments may be downloaded to be sent in notifications and when detecting duplicate attachments.

• When JEMH Cloud uploads an attachment to Jira, it counts towards data usage. This can happen for example, if you configure attachments and images to be uploaded from emails to issues

• Running Test Cases and all derived notifications count towards plan usage as per the above points

Why do trials get allocated the small capacity Starter Plan?

New evaluations are put onto the limited capacity Starter evaluation plan to stop excessive erroneous email processing while you are configuring the app.  Once normal email processing has been shown, contact our sales team to get a higher capacity plan.  You are notified of usage once 80% (data or messages) is consumed.  See JEMHC > Licensing > System Notifications to change this threshold and who is notified.

Do Plans change?

Yes, plans are reviewed on a regular basis. Updates to Plans will be communicated via the JEMHC blog.

Data Packs

History and Expiry

Records of purchased Data Packs can be found via JEMHC > Licensing > Plans. Data packs remain usable for one year from date of purchase, after which time they expire along with any unused message and data capacity they have left.

A Data Pack is consumed once all its messages OR data are consumed (zero messages OR zero data left).  When a new month starts, all unconsumed Data Packs are available after the host consumes its standard monthly Plan allowance (messages or data).

Purchasing

Data Packs can be purchased directly through our online shop. Your Atlassian host URL (e.g.  your.atlassian.net) is required so make sure you have that to hand. Once the purchase is completed, the data pack is automatically applied to your JEMH Cloud app.

Data Pack size

Messages

Data

Price (USD)

Small

1500

125 MB

100

Medium

3000

250 MB

200

Large

6000

500 MB

400

Extra Large

12000

1.0 GB

800

XL Data 1.5GB

0

1.5 GB

600

XL Data 3GB

0

3.0 GB

1080

XL Data 6GB

0

6.0 GB

1944

XL Data 12GB

0

12.0 GB

3500

XL Data 24 GB

0

24.0 GB

6300

Plan upgrades

Upgrading your assigned plan to a higher , priced in tiered plans (below). In cloud, a user is an active user in your instance (Jira Service Management customers don’t count as active users).

For the latest pricing details, please visit https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?tab=pricing&hosting=cloud.

Plan capacity and usage

Capacity Plans grant customers a certain amount of messages and data every month. They are refreshed on the first day of each month, based on the active users in your subscription. Message count and data volume increases as you increase in plan size (reflecting all email your instance receives in and sends out).

What happens when you run out of capacity?

Processing of inbound mail and the generation of outbound notifications stop. No data is lost in this scenario - as soon as there is sufficient capacity available, processing will continue.

If plan capacity is exhausted, more can be acquired in two ways:

• Purchasing a Data Pack, a one off capacity increase (Messages , Data or a combination of both)

• Purchasing a Plan Upgrade (see Capacity Plans )

Quotes can be requested from sales@thepluginpeople.com or though our Support Portal, it is possible purchase Data Pack out of hours using a credit card through our Online Store.

How is plan usage calculated?

See How plan consumption is calculated.

When is plan usage reset

JEMH allocates capacity plans to customers based on their paid Atlassian subscription users on the 1st of every month. Plan Upgrades can occur at any time, however, are allocated on payment only.

Why do trials get allocated the small capacity Starter Plan?

New evaluations are put onto the limited capacity Starter evaluation plan to stop excessive erroneous email processing while you are configuring the app.  Once normal email processing has been shown, contact our sales team to get a higher capacity plan.  You are notified of usage once 80% (data or messages) is consumed.  See JEMHC > Licensing > System Notifications to change this threshold and who is notified.

Do Plans change?

Yes, plans are reviewed on a regular basis. Updates to Plans will be communicated via the JEMHC blog.

Any changes to your plan are shown in the plan refresh notification sent each month. The plan transition types below explain what each type covers:

• Install - New installations of the app will be shown as an install transition.

• Manual - If you have contacted support and had a recent plan change, it will be shown as a manual transition.

• Auto - If your active user count automatically moves you to a higher plan tier, this will be shown as an automatic transition.

Data Center to Cloud migration

We support Data Center customers with Dual Licensing (a free DC license),where over 1000 user subscriptions are purchased for a year term in advance.

Server to Cloud

JEMH for Jira Server is not paid through Atlassian Marketplace and is not part of the Dual Licensing path. As Server licenses are perpetual, they can of course continue to be used indefinitely for versions released in your maintenance window. Maintenance for Server can be renewed for a minimum 4 month term as needed. For more information, contact our sales team.

Academic & Community licensing

Subscription costs

JEMH Cloud follows Atlassian's cloud app licensing policy for Academic and Community pricing. In order to get a free community app license you need to:

1. Have a community Jira instance license already: https://www.atlassian.com/software/views/community-license-request

2. Request a community license through Atlassian https://www.atlassian.com/company/contact/purchasing-licensing

Atlassian partners

Free subscriptions are supported for Atlassian partners, however capacity limits apply based on subscription user level. See ‘Additional capacity costs'.

Quoting & purchasing

We do not issue quotes for subscription costs. Annual quoting is possible via Atlassian Marketplace with monthly subscription pricing is shown on the JEMHC Marketplace entry, see Per-user pricing below for pay as you go monthly subscription costs.

Why isn't unlimited usage part of the subscription fee?

While we would like to provide customers with unlimited usage capacity, it's not feasible in reality. Some customers need significantly higher capacity than others, and this increased capacity comes with costs. At present, we consider using plans as the fairest solution.

Some users want messages while others want data, or a mix. We try to balance plans so that there is something for everyone - sometimes this means the suggested plan is not suitable for you. In this case, most likely you'll need a Plan Upgrade. Plans are not intended to be a cash generator - they are a way of controlling excessive use by the few.

License types

All pricing shown here and on our Online Store are for commercially licensed instances.

Discounts

Discounts are only available for specific customer license types and for when they are made directly through our sales@ / support@ mailboxes. Purchases made directly through the online shop are not discounted, regardless of license type, no refund or credit will be offered.

The following customer license types are eligible for discounts when making direct purchases through sales@ / support@ mailboxes.

• Academic

• Community

• Classroom

• Open Source

Atlassian partners already get discounts through https://developer.atlassian.com/platform/marketplace/app-discount-programs/ that apply to subscription billing, we don’t usually have more.

We offer a flat rate of 50% for DataPacks and Plan Upgrades. Capacity allocations are only made on payment receipt.

Migrating from Server & Other License Type?

Once you have established your Jira cloud instance license type with Atlassian, it should fit into the model above, e.g. 'Community'.

Customer migration

All customers will be allocated the plan according to the number of users that JEMHC is licensed for.  Customers who already have a Plan Upgrade in place will be migrated to the new Plan of the same or greater capacity.

Have you purchased an annual license?

Atlassian license response only indicate the active users in your instance (https://ecosystem.atlassian.net/browse/FRGE-815 ). We are happy to allocate the correct plan for the term of your annual license on request, just contact our support teamreferring your host URL (e.g. xxxx.atlassian.net) and EIN/SEN

Data Packs

If your site needs to process more messages or data than your standard monthly Plan allows, you can buy Data Packs that act as a reserve of messages and data. Data Pack capacity is used after the monthly allowance has been consumed. If you’re not yet at production levels, contact our support teamreferring your host URL (e.g. xxxx.atlassian.net). If plan limits are frequently reached, you may find it is more cost effective to upgrade your plan instead of buying Data Packs

History and Expiry

Records of purchased Data Packs can be found via JEMHC > Licensing > Plans. Data packs remain usable for one year from date of purchase, after which time they expire along with their unused message and data capacity.

A Data Pack is consumed once all its messages OR data are consumed (zero messages OR zero data left).  When a new month starts, all unconsumed Data Packs are available after the host consumes its standard monthly Plan allowance (messages or data).

Purchasing

Data Packs can be purchased online (PayPal acct required) and automatically applied when:

1. Use the Online Shop

2. Refer your Atlassian host URL (e.g.  your.atlassian.net) during checkout

If you require a card-only checkout, this can be done by request through sales@thepluginpeople.com

Plan upgrades

Upgrading your assigned plan to a higher tier is a cost effective way to increase your maximum message and data allowance. It is recommended over Data Packs in cases where monthly limits are being frequently reached. Limitations in Atlassian’s The Atlassian app pricing model mean upgrades can currently only doesn’t support capacity related billing so currently upgrades must be purchased directly from us (The Plugin People), separately from subscription billing. To upgrade, contact our sales team referencing your Atlassian host URL, and which plan you want to upgrade to.

How its calculated

Plan Upgrades are calculated as 10 times the difference in per-user pricing between "one user into the new tier" and the average of the old plan tier. This therefore provides the same level of discount as Atlassian annual subscriptions (12 months for the price of 10).

Plan Upgrade examples

Upgrade example

Calculation

Bronze 1 to Bronze 4

Bronze4 starts at 26 users, 26 users comes in the 1-100 user range, so that’s (26*2.50) == $65 per month

The average user level within Bronze1 is 5 users, so that's (5*2.50) == $12.5

Upgrade cost is then 10 * (65 - 12.5) = $525 per year

Bronze 1 to Silver 1

Silver1 starts at 51 users, the first 51 are at $2.50 (from the 1-100 tier), so Silver1 requires (51*2.5) == $127.50 per month

The average user level within Bronze1 is 5 users, so that's (5*2.50) == $12.5

Upgrade cost is then 10 * (127.50 - 12.5) == $1150 per year

Silver 2 to Gold 4

Gold4 starts at 801 users, the first 100 are at $2.50 (from the 1-100 tier), the next 150 are at $1.50 (from the 101-250 tier), the next 551 are at $0.50 (from the 251-1000 tier), so that’s (250 + 225 + 275.5) == $750.5 per month

The average user level within Silver2 is 150 users, so the first 100 are at $2.50 (from the 1-100 tier), the next 50 are at $1.50 (from the 101-250 tier) so that's (250 + 75) == $325

Upgrade cost is then 10 * ($750.5 - 325) == $4250 per year

Argon 1 to Krypton 1

Krypton1 starts at 5001 users, the first 100 are at $2.50 (from the 1-100 tier), the next 150 are at $1.50 (from the 101-250 tier), the next 750 are at $0.50 (from the 251-1000 tier), the next 4000 are at $0.50 (from the 1001-to 5000 tier), then 1 final user at $0.5, so that's (250 + 225 + 375 + 2000 + 0.5) == $2850.5 per month.

The average user level within Argon1 is 2250 users, so the first 100 are at $2.50 (from the 1-100 tier), the next 150 at $1.5 (from the 101-250 tier), the next 750 at $0.50 (from the 251-1000 tier), the next 1250 users are at $0.50 (from the 1001-to 5000 tier), so that’s (250 + 225 + 375 + 625) == $1475

Upgrade cost is then 10 * (2850.5 - 1475) == $13,755 per year

Upgrading while a Plan Upgrade is active

If you need to upgrade while one is active, remaining fully unused months can be credited against a new Plan Upgrade from your current user-based Plan to the desired plan.

Example

If you have 10 Users, the user-based plan allocation will be Bronze1.  A plan upgrade from Bronze1 to Bronze4 (see examples above) will be $525 for a 12 month term.  5 months and a day later, a Plan Upgrade to Silver 1 is required.  This will be calculated as Bronze 1 > Silver upgrade ($1150) minus remaining six full months of the existing Bronze 1 > Bronze 4 upgrade (6 * $525/12), so that's $1150 - $262.50 == $887.50 due.

What happens if your user count drops below the pre Plan Upgrade level

If your user level causes your (pre-upgrade) allocated Plan to drop below the level before Plan Upgrade, your upgrade term will be reduced in monthly increments to cover.

Example scenario

You plan was Bronze 4, then a Plan Upgrade was purchased to Silver 4, after which, at some point, your users cause the pre-upgrade mapped Plan to drop below Bronze.

Evaluation Period

Please don't try to extend your evaluation period beyond the standard duration.  If you uninstall and reinstall, cancel an Active license and try to start a new evaluation, it may appear that you can start an evaluation but it will not work.

The Pricing FAQ tab contains a section 'Can I extend my free trial' of the JEMHC Add-on listing:

For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

The Initial Evaluation Period should not be more than 60 days in any scenario.  When evaluations complete, you can either subscribe to the JEMHC service, or cancel.  When evaluations expire no access to JEMHC features or UI will be possible - all mail retrieval will stop, and no outbound notifications will be sent.  If a subscription doesn't start after 30 days, all configuration and data will be purged automatically (if defined, your contact email address will be notified of this action).

Once the initial Evaluation Period has been passed, only Active licenses will be supported, the re-installation of further evaluation licenses will not be valid, ever!  Repeat evaluations would be possible if the service is cancelled and left idle for 30 days (to trigger host purging).

Consequences of Cancelling/ Uninstalling : License Cycling

If you cancel an active subscription (that actually doesn't result in a payment to us until the end of the month) you will need to become active once more in order to use JEMHC. Regardless of what Marketplace indicates as a valid Evaluation license JEMHC sees this as abuse and blocks it.  As there is no way to purchase cloud apps without first trialling (see https://ecosystem.atlassian.net/browse/AMKT-22742), you will need to contact Atlassian support. Apparently they will not be able to ‘progress’ an order until you actually start a trial, so you will need to contact us after raising an issue with Atlassian to enable a time-limited evaluation. This will give you and Atlassian time to complete the purchase and get your status Active (you need to push back if you get answers from support along lines of 'active after evaluation’).  If a license is not found to be Active after a short time, app access will be voided.

Bugs with Annual terms

We've had several cases where annual purchases don't actually go through on Atlassian licensing system, so as a 3rd party app we are simply informed you have no license.  If you have purchased a year term but seem to be locked out of the app, contact Atlassian support as we can’t solve this directly.

Expired Evaluations

Any evaluation license that exists for more than 61 days becomes expired. If a customer has not provided valid payment details at this point, no further processing will occur until the license turns active. Restarting an evaluation will not work and is not advised (see License Cycling above).

Voided licenses

In some exceptionally rare situations, it may be required to void user licenses to stop automated installations of the add-on or prevent abuse.  If this happens: