How plan consumption is calculated

Inbound emails

When an email is processed by the app, your plan’s data capacity is reduced by the total size of the email, and the plan’s message capacity is reduced by one.

For example, processing a 10KB email has the following effects:

• - 10KB data

• - 1 message

Outbound emails

When an email notification is sent by the app, your plan’s data capacity is reduced by the total size of the email, and the plan’s message capacity is reduced by one.

When multiple users are being notified, the amount of plan consumed depends on:

• if the configured notification mapping is set to use To or Bcc

• if the rendered email body or attachments are not the same for all recipients

Example 1

Notifying 3 recipients using Bcc and identical notification content totalling 10KB will result in the following effects:

• - 10KB data

• - 1 message

Example 2

Notifying 3 recipients using Bcc. 2 recipients have identical notification content totalling 10KB and 1 recipient has custom content totalling 15KB. This will result in the following effects:

• - 25KB data (10KB + 15KB)

• - 2 messages (1 for 2 recipients, 1 for 1 recipient)

Example 3

Notifying 3 recipients using To and identical notification content totalling 10KB. This will result in the following effects:

• - 30KB data (10KB + 10KB + 10KB)

• - 3 messages (each recipient gets their own email when using To)

Non-email notifications

Non-email notification integrations such as SMS and Slack are free.  They don't consume your monthly plan or purchased data packs.  Directive Sets are also free.  Please note that third party services such as SMS may have their own charges for the notifications JEMHC sends.