Capacity Plans

Owned by Andy Brook [Plugin People]
Last updated: Feb 21, 2024
12 min read

Capacity Plans

JEMH allocates capacity plans to customers based on their paid Atlassian subscription users on the 1st of every month.

Plans allocate a monthly allowance of messages and data (messages in and out) to be used for inbound and outbound processing. The size of allowance granted depends on the number of users paid for by the subscription. Once the monthly messages or data used is greater than the plans allowance, JEMH Cloud will stop processing emails/sending notifications. Plans are refreshed on the first day of each month. If your user tier increases you'll be eligible to go up to the next Plan tier at the start of the following month.

Plan Upgrades

Plan Upgrades are additional to the Marketplace per-user pricing. Plan Upgrades effectively charge the ‘app user’ delta cost (you get credit of AVG users in your ‘tier’) for a user level required to achieve the capacity required. Plan Upgrade costs are only payable to us, directly.

We do quote for a plan upgrade, but not multiple plans, estimates can be calculated simply below, a full quote for a specific upgrade can be generated on request through sales@thepluginpeople.com

We are planning an app feature that will enable you to get exact target plan upgrade costs from the app itself

The annual upgrade cost is calculated as:

Annual Upgrade Cost = 10 * ( targetTierMinCost - startingTierAverageCost )

 

Plan Costs

Plan

Users

Messages/month

Data/month

Average cost /month

Tier cost (min) /month

Plan

Users

Messages/month

Data/month

Average cost /month

Tier cost (min) /month

Starter

All Evaluations

250

0.1GB

 

n/a

Bronze1

1 - 10

4,000

0.8GB

$5

$5

Bronze2

11 - 15

5,000

1.0GB

$32.5

the first 11 are at $2.50 (from the 1-100 tier) = $27.5

Bronze3

16 - 25

6,000

1.2GB

$51

the first 16 are at $2.50 (from the 1-100 tier) = $40

Bronze4

26 - 50

7,000

1.4GB

$95

the first 26 are at $2.50 (from the 1-100 tier) = $65

Silver1

51 - 100

8,000

1.6GB

$188

the first 51 are at $2.50 (from the 1-100 tier) = $127.5

Silver2

101 - 200

9,000

1.8GB

$325

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 1 is at $1.50 (from the 101-250 tier) = $1.5

  • min plan cost is $251.5

Silver3

201 - 300

10,000

2.0GB

$450

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 101 are at $1.50 (from the 101-250 tier) = $151.5

  • min plan cost is $401.5

Silver4

301 - 400

11,000

2.2GB

$525

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 51 are at $0.50 (from the 251-1000 tier) = $25.5

  • min plan cost is $500.5

Gold1

401 - 500

12,000

2.4GB

$575

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 151 are at $0.50 (from the 251-1000 tier) = $75.5

  • min plan cost is $550.5

Gold2

501 - 600

14,000

2.8GB

$625

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 251 are at $0.50 (from the 251-1000 tier) = $125.5

  • min plan cost is $600.5

Gold3

601 - 800

16,000

3.2GB

$700

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 351 are at $0.50 (from the 251-1000 tier) = $175.5

  • min plan cost is $650.5

Gold4

801 - 1000

18,000

3.6GB

$800

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 551 are at $0.50 (from the 251-1000 tier) = $275.5

  • min plan cost is $750.5

Platinum1

1001 - 1200

20,000

4.0GB

$900

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1 are at $0.50 (from the 1001-2500 tier) = $0.5

  • min plan cost is $850.5

Platinum2

1201 - 1400

22,000

4.4GB

$1000

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 201 are at $0.50 (from the 1001-2500 tier) = $100.5

  • min plan cost is $950.5

Platinum3

1401 - 1600

24,000

4.8GB

$1100

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 401 are at $0.50 (from the 1001-2500 tier) = $200.5

  • min plan cost is $1050.5

Platinum4

1601 - 1800

26,000

5.2GB

$1200

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 601 are at $0.50 (from the 1001-2500 tier) = $300.5

  • min plan cost is $1150.5

Platinum5

1801 - 2000

28,000

5.6GB

$1300

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 801 are at $0.50 (from the 1001-2500 tier) = $400.5

  • min plan cost is $1250.5

Argon1

2001 - 2500

30,000

6.0GB

$1475

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1001 are at $0.50 (from the 1001-2500 tier) = $500.5

  • min plan cost is $1350.5

Argon2

2501 - 3000

32,000

6.4GB

$1700

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 1 are at $0.40 (from the 2501-5000 tier) = $0.4

  • min plan cost is $1600.4

Argon3

3001 - 3500

34,000

6.8GB

$1900

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 501 are at $0.40 (from the 2501-5000 tier) = $200.4

  • min plan cost is $1800.4

Argon4

3501 - 4000

36,000

7.2GB

$2100

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 1001 are at $0.40 (from the 2501-5000 tier) = $400.4

  • min plan cost is $2000.4

Argon5

4001 - 4500

38,000

7.6GB

$2300

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 1501 are at $0.40 (from the 2501-5000 tier) = $600.4

  • min plan cost is $2200.4

Argon6

4501 - 5000

40,000

8.0GB

$2500

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2001 are at $0.40 (from the 2501-5000 tier) = $800.4

  • min plan cost is $2400.4

Krypton1

5001 - 6000

45,000

9.0GB

$2775

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 1 is at $0.35 (from the 5001-10000 tier) = $0.35

  • min plan cost is $2600.35

Krypton2

6001 - 7000

50,000

10GB

$3125

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 1001 are at $0.35 (from the 5001-10000 tier) = $350.35

  • min plan cost is $2950.35

Krypton3

7001 - 8000

55,000

11GB

$3475

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 2001 are at $0.35 (from the 5001-10000 tier) = $700.35

  • min plan cost is $3300.35

Krypton4

8001 - 9000

60,000

12GB

$3825

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 3001 are at $0.35 (from the 5001-10000 tier) = $1050.35

  • min plan cost is $3650.35

Krypton5

9001 - 10,000

65,000

13GB

$4175

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 4001 are at $0.35 (from the 5001-10000 tier) = $1400.35

  • min plan cost is $4000.35

Krypton6

10,001 - 12,500

75,000

15GB

$4725

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 5000 are at $0.35 (from the 5001-10000 tier) = $1750

  • the next 1 is at $0.3 (from the 10001-15000 tier) = $0.3

  • min plan cost is $4350.3

Krypton7

12,501 - 15,000

85,000

17GB

$5475

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 5000 are at $0.35 (from the 5001-10000 tier) = $1750

  • the next 2501 are at $0.3 (from the 10001-15000 tier) = $750.3

  • min plan cost is $5100.3

Krypton8

15,001 - 17,500

95,000

19GB

$6100

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 5000 are at $0.35 (from the 5001-10000 tier) = $1750

  • the next 5000 are at $0.3 (from the 10001-15000 tier) = $1500

  • the next 1 is at $0.2 (from the 15001-20000 tier) = $0.2

  • min plan cost is $5850.2

Krypton9

17,501 - 20,000

105,000

21GB

$6600

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 5000 are at $0.35 (from the 5001-10000 tier) = $1750

  • the next 5000 are at $0.3 (from the 10001-15000 tier) = $1500

  • the next 2501 are at $0.2 (from the 15001-20000 tier) = $500.2

  • min plan cost is $6350.2

Xenon 1

20,001 - 25,000

125,000

25GB

$7225

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 5000 are at $0.35 (from the 5001-10000 tier) = $1750

  • the next 5000 are at $0.3 (from the 10001-15000 tier) = $1500

  • the next 5000 are at $0.2 (from the 15001-20000 tier) = $1000

  • the next 1 is at $0.15 (from the 20001-25000 tier) = $0.15

  • min plan cost is $6850.15

Xenon 2

25,001 - 30,000

150,000

30GB

$7850

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 5000 are at $0.35 (from the 5001-10000 tier) = $1750

  • the next 5000 are at $0.3 (from the 10001-15000 tier) = $1500

  • the next 5000 are at $0.2 (from the 15001-20000 tier) = $1000

  • the next 5000 are at $0.15 (from the 20001-25000 tier) = $750

  • the next 1 is at $0.10 (from the 25001-30000 tier) = $0.10

  • min plan cost is $7600.10

Xenon 3

30,001 - 35,000

175,000

35GB

$8350

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 5000 are at $0.35 (from the 5001-10000 tier) = $1750

  • the next 5000 are at $0.3 (from the 10001-15000 tier) = $1500

  • the next 5000 are at $0.2 (from the 15001-20000 tier) = $1000

  • the next 5000 are at $0.15 (from the 20001-25000 tier) = $750

  • the next 5000 are at $0.10 (from the 25001-30000 tier) = $500

  • the next 1 is at $0.05 (from the 30001-35000 tier) = $0.05

  • min plan cost is $8100.05

Xenon 4

35,001 - 40,000

200,000

40GB

$8475

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 5000 are at $0.35 (from the 5001-10000 tier) = $1750

  • the next 5000 are at $0.3 (from the 10001-15000 tier) = $1500

  • the next 5000 are at $0.2 (from the 15001-20000 tier) = $1000

  • the next 5000 are at $0.15 (from the 20001-25000 tier) = $750

  • the next 5000 are at $0.10 (from the 25001-30000 tier) = $500

  • the next 5000 are at $0.05 (from the 30001-35000 tier) = $250

  • the next 1 is at $0.05 (from the 35001-40000 tier) = $0.05

  • min plan cost is $8350.05

Xenon 5

40,001 - 45,000

225,000

45GB

$8725

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 5000 are at $0.35 (from the 5001-10000 tier) = $1750

  • the next 5000 are at $0.3 (from the 10001-15000 tier) = $1500

  • the next 5000 are at $0.2 (from the 15001-20000 tier) = $1000

  • the next 5000 are at $0.15 (from the 20001-25000 tier) = $750

  • the next 5000 are at $0.10 (from the 25001-30000 tier) = $500

  • the next 5000 are at $0.05 (from the 30001-35000 tier) = $250

  • the next 5000 are at $0.05 (from the 35001-40000 tier) = $250

  • the next 1 is at $0.05 (from the 40001-45000 tier) = $0.05

  • min plan cost is $8600.05

Xenon 6

45,001 - 50,000

250,000

50GB

$8975

  • the first 100 are at $2.50 (from the 1-100 tier) = $250

  • the next 150 are at $1.50 (from the 101-250 tier) = $225

  • the next 750 are at $0.50 (from the 251-1000 tier) = $375

  • the next 1500 are at $0.50 (from the 1001-2500 tier) = $750

  • the next 2500 are at $0.40 (from the 2501-5000 tier) = $1000

  • the next 5000 are at $0.35 (from the 5001-10000 tier) = $1750

  • the next 5000 are at $0.3 (from the 10001-15000 tier) = $1500

  • the next 5000 are at $0.2 (from the 15001-20000 tier) = $1000

  • the next 5000 are at $0.15 (from the 20001-25000 tier) = $750

  • the next 5000 are at $0.10 (from the 25001-30000 tier) = $500

  • the next 5000 are at $0.05 (from the 30001-35000 tier) = $250

  • the next 5000 are at $0.05 (from the 35001-40000 tier) = $250

  • the next 5000 are at $0.05 (from the 40001-45000 tier) = $250

  • the next 1 is at $0.05 (from the 45001-50000 tier) = $0.05

  • min plan cost is $8850.05

Radon 1

unbanded

300,000

60GB

 

 

Radon 2

unbanded

350,000

70GB

 

 

Radon 3

unbanded

400,000

80GB

 

 

Radon 4

unbanded

450,000

90GB

 

 

Radon 5

unbanded

500,000

100GB

 

 

Unlimited

unbanded

unlimited

unlimited

 

 

  • GB = gigabyte = 1000 MB, MB = megabyte = 1000 kB, kB = kilobyte = 1000 bytes. Prior to 1 July 2021 plans were presented using binary prefixes (e.g. 1 KiB = 1024 bytes).

  • The "Starter" plan is limited in order to catch processing problems early. If you hit this limit during evaluation, email our support team referencing your host URL (e.g. xxxx.atlassian.net) so we can bump up your capacity toward production levels.

  • Unlimited plan is for discussion only.

Plan Upgrade Examples

Upgrade example

Calculation

Upgrade example

Calculation

Bronze 1 to Bronze 4

Bronze4 starts at 26 users:

  • 26 users comes in the 1-100 user range

The Bronze4 subscription cost is then (26*2.50) == $65 per month

The Bronze1 tier (up to 10 users) is a flat $5 per month

The Plan Upgrade cost is then 10 * ($65 - $5) = $600 per year

Bronze 1 to Silver 1

Silver1 starts at 51 users:

  • the first 51 are at $2.50 (from the 1-100 tier)

The Silver1 subscription cost is then (51*2.5) == $127.50 per month

The Bronze1 tier (up to 10 users) is a flat $5 per month

The Plan Upgrade cost is then 10 * ($127.50 - $5) == $1225 per year

Silver 2 to Gold 4

Gold4 starts at 801 users:

  • the first 100 are at $2.50 (from the 1-100 tier)

  • the next 150 are at $1.50 (from the 101-250 tier)

  • the next 551 are at $0.50 (from the 251-1000 tier)

The Gold4 subscription cost is then (250 + 225 + 275.5) == $750.5 per month

The Silver2 average user level is 150 users:

  • the first 100 are at $2.50 (from the 1-100 tier)

  • the next 50 are at $1.50 (from the 101-250 tier)

The average Silver2 subscription cost is then (250 + 75) == $325 per month

The Plan Upgrade cost is then 10 * ($750.5 - $325) == $4255 per year

Argon 1 to Krypton 1

Krypton1 starts at 5001 users:

  • the first 100 are at $2.50 (from the 1-100 tier)

  • the next 150 are at $1.50 (from the 101-250 tier)

  • the next 750 are at $0.50 (from the 251-1000 tier)

  • the next 1500 are at $0.50 (from the 1001-2500 tier)

  • the next 2500 are at $0.40 (from the 2501-to 5000 tier)

  • the 1 final user is at $0.5

The Krypton1 subscription cost is then (250 + 225 + 375 + 750 + 1000 + 0.5) == $2600.5 per month

The average Argon1 user level is 2250 users:

  • the first 100 are at $2.50 (from the 1-100 tier)

  • the next 150 at $1.5 (from the 101-250 tier)

  • the next 750 at $0.50 (from the 251-1000 tier)

  • the next 1250 users are at $0.50 (from the 1001-to 2500 tier)

The average Argon1 subscription cost is then (250 + 225 + 375 + 625) == $1475 per month

The Plan Upgrade cost is then 10 * ($2600.5 - $1475) == $11,255 per year