Events auditing

Summary

When there has been a change on a issue this will result in Jira sending an event to JEMHC so that it can be processed and send the relevant notifications. This page displays all of the events that have been sent to JEMHC for processing.

Event Report

For each event there is a Report which will display additional information about the processing of the event. This includes who was notified and if there was any issues during the processing of the event.

This will display a report similar to the following. The report will show any relevant information about the event and if there was any issues.

Event Statuses

For each audit report there is a status which defines the outcome of processing that event. Below are the status that are currently used within the Events auditing page.

Status	Description
Queuing	The Event is currently queued as it is waiting for the next minute interval. This so that other events created within the interval can be merged into one notification.
Processing	The Event data is currently being processed by JEMHC.
Success	The event was processed correctly and resulted in a notification being sent to a recipient.
Ignored	Audit event did not send a notification as there was either no recipients or the template did not render any content within the notification. Typically caused by not using `$jemhUtils.setFieldRendered()` within the macro/template. See the Macro documentation for more info about `$jemhUtils.setFieldRendered()`: Velocity Macro Scripting and Notifications

Audit Functions

For each Event there is a range of functions that can assist with diagnosing issues. These functions are:

View Report

This displays the processing report for the event. This includes who was sent notifications and if there is any issues while processing.

Run

This will process the event allowing to test whether a change has fixed any issues that have been shown.

Create Preview Context

This will create a Preview Context which is data that will assist in the creation of the templates.

Export

This will export the event data that was received from Jira as a json file. Event data is used to render the notifications with the correct information from the issue. This information can assist with PPL Support tickets.

View Event Data

This will display the event data using a json format. This allows you to view the field values that was set on the issue at that time.

Delete

This will remove the event from audit list.

Events failed to process

When webhook events fail to be processed, they are retried. Once all retry attempts have been used, the event goes into ERROR state. These messages are displayed in the ‘Failed Events’ auditing tab.