IM Notifications

Owned by Ryan Clifton
Last updated: May 12, 2023
3 min read

Summary

IM notifications allow you to configure notifications to be sent to a Slack channel when it enters an issue with processing an email. e.g. email being filtered due to an exclusion.

JEMHC has two categories of notifications, Global and Project. Global notifications relate to JEMHC activities (mail forwarded etc), Project notifications relate to inbound email processing and outbound email notifications.

Creating a Slack Connection

In order to receive IM Auditing Notifications you first need to have a Slack. If you haven't already, follow the Slack How-To.

Setting up IM notifications

  1. Select IM Notifications > Create

  2. Enter a name. Select the type.

  3. Pick your scope, Global will be specific to JEMHC system events, or you may want to configure for Project Issue and Notification related notifications. 

  4. Select the Slack Connection and Channel.

  5. Scroll down to control what system notifications are sent there:

  6. Submit

  7. All done, you can test the configuration by performing JEMHCloud operations, e.g. run a JEMH Cloud Test Case.  For example, force a non catch email by running a test case with a non support email address recipient.

    1. See the following page for more info about Test Cases:

  8. Slack will show messages like this:  

Type of Notifications

Excluded

Sends a notification when JEMHCloud excludes an incoming email. e.g. Sender matches a Exclusion, Email Subject matches a Exclusion.

No Catchemail Match

Sends a notification when JEMHCloud processes an incoming email that doesn't match the catchemail profile configuration

Error Processing

Sends a notification when JEMHCloud can't process an incoming email because of an error. e.g. Outbound email is too large to be sent by the Mail Server.

Limit Exceeded

Sends a notification when JEMHCloud can't process an incoming email because limits have been exceeded (loop detection). e.g. Comment Count Limit exceeded (configured in Profile)

Forwarded

Sends a notification when JEMHCloud forwards an incoming email. e.g. due to exclusion, no catchemail match or error.

Precedence Bulk

Sends a notification when JEMHCloud ignores or forwards a inbound bulk email. e.g. emails that contain a “Precedence: Bulk” header. Precedence Bulk is configured within the Profile.

Message Dropped

Sends a notification when JEMHCloud drops an email for any reason.

User Created

Sends a notification when JEMHCloud auto-creates a user.

Log

Sends a notification when JEMHCloud needs to inform you something important outside the previous operations.