Issue

Owned by Ryan Clifton
Last updated: Apr 23, 2024
2 min read

Summary

This section allows you to specify the Issue defaults that can be applied when not already provided and also allows to configure the Loop detection parameters.

 

Configuration Options

Use Mail XHeader Priority

When enabled the emails header X-Priority will be scaled by value (1-5) to the range of available Jira priorities. For more information see: Using X-Priority Headers

Summary

This is a default Issue Summary that is used when an incoming email does not contain a Subject.

Comment

A default comment/description that is used when a commenting email does not contain a email body.

IssueLink type

Default Issue Link Type. This is used when there is no Link Type specified. Current options are:

  • Blocks

  • Cloners

  • Duplicate

  • Problem/Incident

  • Relates

Worklog Security Role

A default security Role that will be applied to worklog notes if this is not specified.

Worklog Security Group

A default security Group that will be applied to worklog notes if this is not specified.

Add Sender As Watcher

Automatically adds the sender as a watcher to created issues, (not necessarily with right-to-use). Sender must have a Jira account.

3rd Party CF Support

If enabled, JEMH will attempt to initialise 3rd party Custom Fields with String (text) values supplied. Problems with such initialisation will be logged at INFO level only.

Add Issue Entity Properties

This feature helps mail clients thread Jira notifications into the conversation that drove their creation. It enables JEMH to store the incoming message Message-ID, References and In-Reply-To headers during issue creation. For more information see: Associate issue creation and other events with initial email Thread

Entity Properties can only be set after the issue is created, so the CustomOnCreate event is needed for create notifications to be tagged with the Email’s Message-Id. NOTE: Setting Entity Properties is considered by Jira to require EDIT_ISSUE permission, so is not enabled by default.

 

Default Due Date (days)

Sets the default due date of issues created by email, at a point “n” working days in the future.

Date Formats

Comma separated list of Java Date formats to be accepted. e.g. for dueDate processing or Date Custom Fields. e.g. yyyy/MM/dd.

For more help see: https://docs.oracle.com/javase/7/docs/api/java/text/SimpleDateFormat.html

Date Time Formats

Comma separated list of Java Date and Time formats to be accepted. e.g. for dueDate processing or Date Custom Fields. e.g. dd/MMM/yyyy h:mm.

For more help see: https://docs.oracle.com/javase/7/docs/api/java/text/SimpleDateFormat.html

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