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Processing emails from a shared mailbox

Processing emails from a shared mailbox

Creating a shared mailbox

See Create a shared mailbox - Microsoft 365 admin for more information on how to create a shared mailbox in Microsoft 365.

Connecting to a shared mailbox

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To set this up go to Messaging > Message Sources and press 'create'
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Select 'Sign in with Microsoft'
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Make sure that the bottom option is selected, and press OK.

Troubleshooting

Check connectivity

If you are having problems connecting to a shared mailbox, first confirm basic user connectivity using Microsoft’s own connectivity analyser, found here: https://testconnectivity.microsoft.com/tests/O365Ola/input.

  1. Enter email address of shared mailbox in the Email address field

  2. Click Sign in button next to Modern Authentication (OAuth) credentials

  3. Authenticate using the same account being used for OAuth in JEMH Cloud for the message source connection.

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  1. Verify the browser session (fill in captcha) and agree to notice

  2. Click Perform Test

  3. If there are errors in the test result, check with your administrator