Message Filters

Valid Email Address filter

Ensures that any email coming in has a valid From: address, and that all recipients are also valid.

CatchEmail Address filter

Checks the incoming email address matches a catchmail / jemhAddresseeRegexp value

Status Notification Action filter

Intercepts mails that are a reply to a JEMH Summary Notification, processing summary for actions, eg when content is single word: Unsubscribe

X-JIRA-FINGERPRINT filter

Filter to weed out mails with this servers X-JIRA-FINGERPRINT, resulting in forwarding

Allowlisting/Blocklisting filter

Applies blocklisting/allowlisting, processing such mail as configured.

User Signup filter

Handles Messages from users replying to user-creation confirmation requests

X-Spam-Flag filter

Filter to weed out X-Spam-Flag mails

Precedence:bulk/junk/list and Auto-submitted:auto-replied filter

Intercepts mails with a bulk/junk/list precedence, takes configured action if found

Custom message filter

Allows Jira admins to define Custom Header and Header values that should result in the email be Dropped/Forwarded.

Once enabled here, you will then be able to configure the Custom Header and Header values within Profile > Project Mapping > Email > Custom Message Filter Actions.

For more info see: Email (Project Mapping) | Custom Message Filter Actions Since 4.1.21

Comment count rate limit filter

Checks the number of incoming messages for the certain period of time. This is a denial of service attack preventative and anti-email-loop measure

Non-delivery filter

Intercepts non-delivery messages from mail servers and drops (failure in processing will result in a forward). This filter checks all message parts to see if they have a Content type of “multipart/report” with a Report type of “delivery-status”. This includes attachments as some Mail Server will contain the Non-Delivery report as an attachment so this ensures they cannot create new issues.

Directive Set Reply filter

When an incoming email contains a Directive Set token within the Subject. The Subject would need to contain “JEMH_TOKEN=dc2344…” in order to match.

For more info see: Use Directive Sets | Process email using Directive Set Message Filter Since 4.1.10

Non JIRA account holder Security Check filter

A security filter that can reject emails from non-jira users, that refer to an existing issue where that sender is not already involved (added as a non-jira user to a TEXT custom field)

Comment count limit filter

Checks incoming messages for specific limits, regarding size, and comment count on an issue. This is a denial of service attack preventative and anti-email-loop measure.

Exchange Auto Response filter

Filters emails which contain both the X-Auto-Response-Suppress and X-MS-Exchange-Inbox-Rules-Loop headers