Allowing Non-Jira users to create support cases
- Ryan Clifton
Summary
This Profile uses custom fields to save the users name and email address which will be placed within the description of the issue and this will enable Non-Jira users to create support cases.
Example Profile
This Profile will allow Non-Jira users to create a issue by sending an email to the catch email address (Mailbox address). It will store the sender name and email address in a text custom filed and will assign the reporter as Default User.
To import a profile go to Configure JEMH > Profiles > Import Profile > Choose File and select the profile that you wish to import.
Example Test Case
This example Test Case is a email that is sent by “notauser@farway.com” and when the email is sent it will have the name of the sender and their email address at the top of the description for the support case.
MIME-Version: 1.0
Received: by 10.223.112.12 with HTTP; Sat, 18 Jun 2011 22:42:26 -0700 (PDT)
Date: Sun, 19 Jun 2011 17:42:26 +1200
Message-ID: <BANLkTinB1mfSh+GwOXGNWoL4SyDvOpdBoQ@mail.gmail.com>
Subject: Issue created by a Non-Jira user.
From: "NotaUser" <notauser@farway.com>
To: mailbox@localhost
Content-Type: text/plain; charset=UTF-8
This a support for a Non-Jira user.Issue created from email
The issue that was created has says that the issue was created by an email with the reporters name and email address in the description.
