Creating Profiles
- 1 Summary
- 1.1 Creating new Profile
- 1.2 Create Form Fields
- 1.2.1 Name
- 1.2.2 Description
- 1.2.3 Project
- 1.2.4 Issue Type
- 1.2.5 Readiness
- 1.2.6 Forward User Email Addresses
- 1.2.7 Catch Email Addresses
- 2 Related Articles
Summary
Profiles control how messages from an inbound message source are processed. Per-project configuration is done through Project Mappings inside a Profile.
Creating new Profile
To create a new Profile from scratch you will need to go to Profile > Create.
This will then show a form which needs to be filled in.
Once saved this will result in a new Profile being created which can now be used to create issues or comment on issues within the Default defined Project. See the relevant pages within JEMH Cloud Profiles section for more info about Profile Customisation: Profiles
Create Form Fields
Below are some explanation as to the fields that need to be filled in.
Name
This is the name of the Profile
Description
This Describes the Profile’s purpose if needed.
Project
This is the Default Jira Project for emails to be routed to. More Projects can be added later through the use of Project Mappings. See following page for more info about Project Mappings: Project Mappings
Issue Type
Shown once a Project has been selected. This is used to define the default Issue Type that issues should use when they are created. This can be customised after Profile Creation.
Readiness
This is used to help administrators organize profiles.
Forward User Email Addresses
This identify human contacts that should be notified for specific events such as processing failures, bounces etc. Used when any actions are “Forward”.
Catch Email Addresses
Inbound emails are only processed if one of the recipients match a catch email address. Multiple addresses can be defined using a comma-separated list and regular expressions can be used to describe a range of addresses. To prevent loops, notifications won't be sent to addresses matching any configured catch email address.