Excluding default Jira/Jsm Mail Servers

Owned by Ryan Clifton
Jan 05, 2024
3 min read

Summary

By default JEMHC will send notifications to all email addresses that are found within the configured Email Custom Fields. This means that if the field contains an address that is a default Jira/JSM Mail Server (e.g. pkey@host.atlassian.net) then it would cause a mail loop as it would result in Jira/JSM treating this notification email as a inbound Mail and will create a new issue/comment.

Preventing this from occurring

To prevent this from occurring you would need to either create an exclusion that will stop these addresses from being added to the custom fields or add an exclusion that will stop the addresses from being notified.

Prevent the host addresses from being added to Custom Field

To prevent the emails addresses with the host domain from being added to the Custom Fields you would need to:

  1. Go to JEMHC > Exclusions > Incoming > Exclude email recipient

  2. Press create and add a Regexp address that will match your host URL. e.g. .*@host.atlassian.net

    image-20240105-150807.png
  3. image-20240105-150850.png

Once configured this will then stop the addresses with this domain from being added as a participant on the issues. Note: This will then show the following message within the Email Processing Report when one of these is found as a recipient on the email.

Prevent the Host Addresses from being notified

To prevent JEMHC from notifying the Host Addresses you would need to:

  1. Go to JEMHC > Exclusions > Outgoing > Exclude email recipients

  2. Press create and add a Regexp address that will match your host URL. e.g. .*@host.atlassian.net

Once this is configured it will mean that the addresses with this domain will be excluded from receiving notifications. Note: This will then show the following message within the Event Report when one of these addresses match.