Why does the custom from address not apply always?

Owned by Andy Brook [Plugin People] (Unlicensed)
Nov 29, 2013
1 min read

Scenario

You have customized the from: address in JEMH Profiles, notifications received by external non-JIRA users result in notifications 'from' your custom override address.

JEMH EventListener is used for notifications, you have DEFAULT templates selected for JIRA user notifications.

You see

JIRA users, for DEFAULT templates will not get the custom from: address in notifications.

Fixed in 6.1

The good news is that this was done away with for other reasons in JIRA 6.1, so when you upgrade, you will get the coherent sender address.

Workaround for < JIRA 6.1

A workaround 'now' is to create a custom template set for the events in question, and refer to those over the DEFAULT.

Background

JEMH has custom templates. To use these JEMH also generates the email wrapper for the new content, and also sets the from: address.

For Non-JIRA users, DEFAULT templates are also rendered in the same way, and JEMH also handles the notifications

For JIRA users, with custom templates, the same still applies, for custom templates, BUT as a historic time-saver I reused JIRA for its rendering of DEFAULT templates, for DEFAULT templates JIRA will use whatever the appropriate sender email address is (either project based, or failing that the outbound smtpserver address, but never JEMH Profile based.