Reopen a resolved issue by email

Reopening issues by email

JEMH can check issues that are commented on and advance the issue through workflow, however, in order to do so an issue must be in an appropriate workflow state.

Setting the Workflow configuration below will find issues that are 'resolved', and advance them through the workflow step 'Reopen Issue'. (NOTE, the 'Use first word only workflow name match' allows 'reopen' to be used instead of 'Reopen Issue'.

Workflow Settings

Use first word only worfklow name match

ON

onComment Workflow advance action

reopen

onComment advance from States

resolved