Why are non JIRA account holders not getting emails?

Owned by Andy Brook [Plugin People] (Unlicensed)
Mar 25, 2020
1 min read

Scenario

You've setup custom fields for non-JIRA account holders, you've tested inbound email, addresses are extracted fine, but the non account holders are not getting notifications, whats going on?

JIRA Notification Schemes

JIRA Notification Schemes are only applicable to JIRA account holders (whether they have 'right to use' or not).

NON JIRA Account holder notification

Non JIRA account holders need special handling. JEMH has an integrated Issue Event listener that is notified when any issue events occur. the listener is configured to only react to specific projects, it extracts email addresses from Custom Fields and send emails.

A condensed summary of required changes are:

  1. Enable JEMH Issue Event Listener

  2. Create a JEMH Issue Event TemplateSet (customized or not)

  3. Add a JEMH Project Mapping under the Issue Event Listener TAB for the project you want to monitor

  4. Within that JEMH Issue Event Project Mapping, configure the Custom Field that contains the non JIRA account holder email address

When testing

Try disabling the notification scheme, and have another window open monitoring the outbound JIRA mail queue. When the configuration is right, outbound emails should be seen hitting the queue.

See Enable non-Jira Account holders to receive issue updates for details (Changes for IssueEvent listener and onward).