Comment (Project Mapping)

Owned by Ryan Clifton
Last updated: Nov 30, 2023
1 min read

Summary

This is where you define the Comment visibility settings. Allowing you define the Project Role than can see the comment and if Agent comments should be Private or Public.

Configuration Options

Core/Software

Viewable By Role/Group

This is the project Role/Group that Comments will be restricted to. Only users with this Project Role/Group will be able to view the comment.

Service Desk

These options only apply to Service Desk projects. Please refer to Commenting on Service Management issues using JEMH for an explanation on Jira Service Management user commenting behaviour.

Agent comment visibility

The visibility of comments created by Agent. Current options are:

  1. Public

  2. Private

Collaborator comment visibility

The visibility of comments created by Collaborators (any user with application access). Current Options are:

  1. Public

  2. Private

Add Uninvolved Senders

Adds uninvolved Senders as Request Participants. Requires Profile > Security > External Customer Comments Enabled to be enabled.