Use At Prefix Field Processor

1 Summary
2 Enabling the Field Processor
3 How to use
- 3.1 Example Issue page

Summary

The At Prefix Field Processor is used to extract necessary information from the email by matching a specific format that is matched within the email content.

Enabling the Field Processor

To enable the Field Processor you must go to Profile > Project Mapping > Field Processor and press edit.

First you must set “Apply field processors” to either “on Create”, “on Comment” or “on Create/Comment” as this will allow the Field Processors to run and extract the relevant information. To enable the At Prefix Field Processor you press the “Yes” radio button next to “At(@) Prefix”.

How to use

The At (@) Prefix Field Processor uses content in the format of “@key=value” to update/set the value for the specified field. The prefixed content must come before the content that will be used for the description/comment.

Here is an example email where the @prefix is being used to set the values for the Label and Component field. For an extensive list of supported field types, please see Directives.

MIME-Version: 1.0
Received: by 10.223.112.12 with HTTP; Sat, 18 Jun 2011 22:42:26 -0700 (PDT)
Date: Sun, 19 Jun 2011 17:42:26 +1200
Subject: test At Prefix
From: example1@customer.com
To: test@test.com
Content-Type: text/plain; charset=UTF-8

@Components = Billing Services
@Labels = Example

This is an example description

Example Issue page

Here is the issue page when the example email is processed by the Profile. This shows that the Component and Labels values have been extracted and applied within the issue.