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Message Rejection

Message Rejection

Owned by Mike Harrison
Last updated: Mar 25, 2025

These settings control when the email sender should be notified that an email has been rejected.

Reject comment on JQL Match

When an email would comment on an issue, and that issue matches the configured JQL query, reject it and notify the sender. Learn more about JQL.

Reject Comment On Status

Any statuses selected will be checked against the associated issue. If the issue matches one of the statuses provided, the comment from the incoming email will be rejected and sender notified.

Reject Comments When Issue Resolved For More Than Days

This setting prevents users from commenting on issues that have been in a resolved status for a specific period of time. After the number of days has elapsed any comment on the issue will be rejected and a rejection notification will be sent to the sender of the comment email.

Issue creation on Comment Rejection Match

This setting controls whether a new issue will be created when an email is rejected.

 

Notify Sender When Issue Cannot Be Created

When enabled, notify the sender of an incoming email when issue creation fails. For example, if a required Jira field or Custom Field has no value set as default, the issue creation will fail due to not providing a value for the required field.

 

Notify Sender On Comment Limit Exceeded

This setting notifies the sender if commenting on an issue would exceed the configured Comment Count Limit. If disabled, the sender will not be notified, but the comment will still fail due to the limit being reached.

Notify Sender When An Issue Creation Is Rejected Due To 'Comment Only' Mode

When the mapping’s Operating Mode is set to Comment only and an email isn’t associated with an existing issue, you may want to notify the email sender that the email was rejected.

Notify Sender When Cannot Comment Due To Not Being Involved

A user may try to send an email regarding an issue they haven't been associated with previously:

  • sender is a Jira user without permission to comment on the associated Issue

  • sender is an email only user but is not included in any email only custom fields

In such cases, since they lack permission to comment, their email will be rejected. By default, an email will only be sent to the profiles configured Forward User Email Addresses. Enable this setting to ensure that the sender is also notified.