Labels
Summary
This section is used to configure how labels are created. Whether they are created by the words in the subject or based on the sender domain.
Configuration Options
Auto Labelling (keywords)
Auto Labelling Enabled
Enables automatic labelling from Subject.
Can Create Labels
If enabled, candidate words from the email can be created if they don't already exist.
Auto Add Suggestions
Use Jira's in built suggestions for the issue.
Add Unique Originals
If Jira doesn't make suggestions, this setting will add any unique originals that were not already suggested.
Capture Mode
Defines the mode that the label should created. Current options are:
Full Subject
Subject After Delimiter
Full Subject or Delimiter based
Minimum Label Characters
Defines the minimum number of characters the label can be.
Maximum Label Characters
Defines the maximum number of characters the label can be.
Auto Labelling Delimiter
Delimiter used to identify when the label should be created. This will only work if the Capture Mode is either “Subject After Delimiter” or “Full Subject or Delimiter based”.
Ignores and Substitutions
When processing subject words, this configuration will allow for substitutions (e.g. to correct common typos) and to ignore specific words. For info about Using Ignores and Substitutions see: Using Ignores and Substitutions
Auto-labelling (sender domain)
Add Sender Domain
If enabled, will use the domain part of Email Only users addresses as tags.
Sender Domain Storage
Defines where the Sender Domain should be stored. Current options are:
Label
Custom Field
Sender Domain Allowlist
CSV list of domains that are allowed to be added into a Label or Custom Field.
Sender Domain Blocklist
CSV list of domains that are not allowed to be added into a Label or Custom Field.
Sender Domain Custom Field
Defines the Custom Field to use when Sender Domain Storage is set to “Custom Field”