Templates

Owned by Ryan Clifton
Last updated: May 31, 2023
2 min read

Summary

This is where you select the Templates that will be used for specific processing outcome notifications.

Configuration options

Non Jira User notification format

This is the format of the emails that will be sent to Non Jira Users. The current options are: Text or HTML.

This Format will also be applied to:

  • Forward emails

  • Hint Notifications

  • User Sign-up

  • Thread Match Reject notifications

Forward Email TemplateSet

This defines the template that will be used when a email results in a Forward outcome.

Comment Header TemplateSet

Defines the template that will be used to a comment header to the incoming Comment. For more info see: https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/2850848

Hint Notification TemplateSet

The template that is used to send Hint notifications back to the original sender of the email to notify them that the email could not be processed. For more info about Hint notifications see: https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/3604185096

User Sign-up TemplateSet

This is the template that is used to send user sign-up notifications to the email sender. This is used when the Profile is configured to create new users within Jira. For more info about creating users see: https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/2850834

Thread Match Reject TemplateSet

The template that is used to send a Thread Match Reject notification. Thread Match Reject only occur when the Profile Operating mode is set to Comment Only and Notify of Thread Match Reject is enabled. For more info about Thread Match Reject see: