Email Selection

Summary

This section is used to configure the Operating Mode of the Profile, the Catch Email Addresses that need at least one needs to match and the Email Headers that needs to be checked for a Catch Email Address.

Open

Configuration Options

Operating Mode

This defines how the Profile will operate. Whether it will only create issues, will only comment on issues or both. The Current options are:

• Create

• Comment

• Create and Comment

Catch Email Address

This value defines a Email Address that must be found within the email in order to be processed by JEMH.

• If left unspecified then JEMH will not know your Mailbox to address and will not filter from being added to the issue, which can cause mail loops.

  • See the following for info about Mail Loops: How to prevent Mail Loops

• Also if unspecified then this will mean that all emails will be processed even if they do not contain a Catch Email Address.

Catch Email Headers

CSV list of Email Headers that JEMH should check for a Catch Email Address within.

This is useful when you receive emails through BCC as the address would not appear in the To/Cc/Bcc headers, It may be present within the Delivered-To header or a system dependant header. If so then add that header so that the email can be processed.