Configuring profile for email only users

Owned by Denny Miller
Last updated: Jul 21, 2023 by Ryan Clifton
2 min read

This page details examples of how to set up JEMHC to allow email only users to send incoming emails that create/comment Jira issues. This will populate Jira custom fields during issue creation, which will allow JEMHC to send outbound notifications to the populated fields' addresses.

 

Custom Field setup

In order for email only users to participate in issues via email, their email addresses need to be present on the issue in one or more custom fields. When JEMH Cloud is installed, it also adds 3 custom fields to the system. These are:

  • Email Sender Name

  • Email Sender Address

  • Email Participants

These can be used, or you can create and use your own.

 

Configure profile to add email only users to custom fields

Navigate to Profiles > Project Mappings > Email only users section and configure the same created custom fields. https://thepluginpeople.atlassian.net/l/cp/jE918nC3 details where the email sender and email participant fields are used.

Note: This configuration sets the custom fields to be used. You do not need to manually tell JEMHC which email only addresses should be populated - JEMHC will check the inbound sender address, check it matches an existing Jira user and if not, will populate the custom fields with the sender address values.

Example inbound email for email only users

After configuring your profile, if an inbound email sender does not match a Jira user email address, the sender address will be stored in the above configured custom fields.

Context: This email would create a new Issue in the configured Project Mappings' Project when user+emailonlyuser@thepluginpeople.com is not a matching email address for an existing Jira user or JSM customer.

MIME-Version: 1.0 Received: by 10.223.112.12 with HTTP; Sat, 18 Jun 2011 22:42:26 -0700 (PDT) Date: Sun, 19 Jun 2011 17:42:26 +1200 Subject: CHANGE_SUBJECT!!! From: emailOnlyName <emailonlyuser@thepluginpeople.com> To: changeme@thiswontwork.com. emailonlyuser2@thepluginpeople.com Content-Type: text/plain; charset=UTF-8 Email body content will become issue description by default

 

Issue view of the created issue, showing populates email only custom fields:

 

Reminder: This will only configure email only users to be populated from inbound messages. If you also require these recipients to be notified of issue events, see https://thepluginpeople.atlassian.net/l/cp/Nkqf1N9X