Configuring email only users notifications

Owned by Denny Miller
Last updated: Apr 06, 2023 by Ryan Clifton
2 min read

JEMHC allows email only users (Email addresses that do not relate to an existing Jira User) to receive email notifications for issues that they are involved in.

This page covers the outbound notifications sent to email only users. If you are looking at populating custom field values for email only users from inbound emails, see https://thepluginpeople.atlassian.net/l/cp/tZ9KVt0h

Allowing Email only users to be notified

  1. When editing your email notification mapping(s), head to the Audience section.

    Email Notification Mapping edit form

  2. Under the ‘Audience’ section, Select either Email Users or Email and Jira users within Target Audience.

  3. This will then allow you to populate the Audience Address Custom Fields setting with the Custom Fields that contain the Email Addresses.

 

Which Custom Fields should be chosen?

By default, JEMHC creates 3 custom fields for email only users:

  • Email Sender Address

  • Email Sender Name

  • Email Participants

If you have chosen to configure your own custom fields within Profile > Project mapping > Email Only users then select these values instead.

 

After saving your configuration changes, any email only users populating the chosen custom fields will be notified against the matching notification mapping. (If you have not configured email notification mappings to send outbound notifications, see https://thepluginpeople.atlassian.net/l/cp/nLT86wcT ).