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Enterprise Mail Handler for Jira Cloud (JEMHC)

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    Documentation
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    Licensing
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  • How-to articles
    How-to articles
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  • Common Problems
    Common Problems
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  • Support
    Support
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  • Migrating from Server/DC to Cloud
    Migrating from Server/DC to Cloud
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    Frequently Asked Questions
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  • General Data Protection Regulation (GDPR)
    General Data Protection Regulation (GDPR)
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Results will update as you type.
  • App documentation
  • How-to articles
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      Add recipients by Velocity script
    • Add/Remove (Custom) field to Jira/Service Management/Transport Desk Create Notifications
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      Exclude auto-replies
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      Create an email signature macro to be used in notifications
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      Create custom Theme and Template Sets
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      Detect that a Service Desk comment is private/internal
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      Diagnose outbound mail connectivity
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      Handle Wiki-Markup with Comment Only Body Delimiters
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      Handling signatures, replies and forwarded messages
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      How to use Directives to set a date time that is relative to a nominated time zone
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      How to verify comment visibility applies
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      Inhibit notifications based on run-time conditions
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      Install the Dashboard Gadget
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      Issue workflow transition by email
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      Logging a JEMHC Support Ticket
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      Notification Schemes and JEMHC
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      Understand how Issue association works
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      Use Aliases
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      Use Project Mappings
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      Use Priorities in Project Mapping Rules
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      Use Regexp Field Processor
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      Validate Mail Connections with Telnet
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      Opt-out of Google Analytics anonymous reporting
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      Integrate to Office 365 using Exchange Web Services
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      Understand How Project Association Works
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      How to generate acknowledgements for create and comment to the sender only
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      Forward an email to Jira as the sender
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      Configure Message Rejection Notifications
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      Set a default customer request type
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      How to export your profile
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      Changing the from: address used (statically or from a Custom Field)
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      Collect customer satisfaction feedback
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      Telegram Integration
    • Approving requests via email
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      Creating an outbound message connection
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      Forward notifications
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      Allow non-Jira (email-only) users to participate and be notified
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      How JEMHC Calculates Data Usage
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      Migrating from Server/DC to Cloud
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      Support high outbound mail volumes
    • How Jira events turn into emails
    • Setting a custom field value
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      Send notifications via a SMTP Relay Service
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      Convert replies to sub task
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      How to use custom Directive Date Formatting
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      Determine non-business hours in Notification Templates
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      Prevent Mail Loops
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      Get notified via non-email connections when a message source/outbound goes offline
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      How-to grant JEMHC access (Project and Admin)
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      Creating Issues via Jira API
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      Test user lookup and Workaround User configuration
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      Differentiate Issues Created by JEMHC vs API
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      Using JSM Forms and Widgets
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      Using JEMHC in Jira with Third Party Systems
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      Customise the Content / Comment Header
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      Use At Prefix Field Processor
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      Enable client side filtering and sorting of messages
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      How to make comments internal
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      @Mention handling
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      Use Script Field Processor
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      Use Script Rule
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      How to disable inbound / outbound / event capture
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      View the JEMHC Issue / Comment Properties
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      Use JEMHC for JSM Notifications
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      Use X-Priority Headers
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      Configure Uni-directional communication between two Jira instances
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      Unsubscribe from notifications
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      Working with Google Groups
    • Manipulate webhook data in notification templates
  • Common Problems
  • App licensing
  • General Data Protection Regulation (GDPR)