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Enterprise Mail Handler for Jira Cloud (JEMHC)
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Migrating from Server/DC to Cloud
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Content
Results will update as you type.
App documentation
How-to articles
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Add recipients by Velocity script
Add/Remove (Custom) field to Jira/Service Management/Transport Desk Create Notifications
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Exclude auto-replies
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Create an email signature macro to be used in notifications
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Create custom Theme and Template Sets
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Detect that a Service Desk comment is private/internal
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Diagnose outbound mail connectivity
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Handle Wiki-Markup with Comment Only Body Delimiters
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Handling signatures, replies and forwarded messages
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How to use Directives to set a date time that is relative to a nominated time zone
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How to verify comment visibility applies
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Inhibit notifications based on run-time conditions
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Install the Dashboard Gadget
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Issue workflow transition by email
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Logging a JEMHC Support Ticket
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Notification Schemes and JEMHC
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Understand how Issue association works
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Use Aliases
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Use Project Mappings
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Use Priorities in Project Mapping Rules
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Use Regexp Field Processor
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Validate Mail Connections with Telnet
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Opt-out of Google Analytics anonymous reporting
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Integrate to Office 365 using Exchange Web Services
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Understand How Project Association Works
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How to generate acknowledgements for create and comment to the sender only
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Forward an email to Jira as the sender
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Configure Message Rejection Notifications
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Set a default customer request type
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How to export your profile
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Changing the from: address used (statically or from a Custom Field)
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Collect customer satisfaction feedback
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Telegram Integration
Approving requests via email
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Creating an outbound message connection
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Forward notifications
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Allow non-Jira (email-only) users to participate and be notified
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How JEMHC Calculates Data Usage
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Migrating from Server/DC to Cloud
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Support high outbound mail volumes
How Jira events turn into emails
Scenario examples
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Jira user creates an issue via email with attachment
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Jira user creates an issue via email with additional participant and attachment
Setting a custom field value
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Send notifications via a SMTP Relay Service
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Convert replies to sub task
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How to use custom Directive Date Formatting
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Determine non-business hours in Notification Templates
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Prevent Mail Loops
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Get notified via non-email connections when a message source/outbound goes offline
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How-to grant JEMHC access (Project and Admin)
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Creating Issues via Jira API
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Test user lookup and Workaround User configuration
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Differentiate Issues Created by JEMHC vs API
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Using JSM Forms and Widgets
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Using JEMHC in Jira with Third Party Systems
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Customise the Content / Comment Header
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Use At Prefix Field Processor
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Enable client side filtering and sorting of messages
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How to make comments internal
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@Mention handling
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Use Script Field Processor
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Use Script Rule
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How to disable inbound / outbound / event capture
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View the JEMHC Issue / Comment Properties
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Use JEMHC for JSM Notifications
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Use X-Priority Headers
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Configure Uni-directional communication between two Jira instances
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Unsubscribe from notifications
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Working with Google Groups
Manipulate webhook data in notification templates
Common Problems
App licensing
General Data Protection Regulation (GDPR)
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Maintenance Windows
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Security
Blogs
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Gliffy Diagram
Enterprise Mail Handler for Jira Cloud (JEMHC)
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Scenario examples
Scenario examples