How to enable issue association by email address
For example, an email sent to ABC@mycompany.com or support+ABC@mycompany.com will create an issue in project ABC.
To enable this feature, ‘Project Association By Email Address’ must be enabled.
What email parts are checked for matching Project Keys?
At present, project association by email address can be configured for the following:
Local Part Association
One of your profile's catch email addresses must match ABC@example.com
Association example that will create Issues in Project ABC:
MIME-Version: 1.0
Subject: Subject of the email goes here
From: bob@example.com
To: ABC@example.com
Content-Type: text/plain; charset=UTF-8
This is the description/comment body of the email. It will not
be considered as a directive by the processor!Sub Domain Association
One of your profile's catch email addresses must match email+ABC@example.com
Association example that will create Issues in Project ABC:
MIME-Version: 1.0
Subject: Subject of the email goes here
From: bob@example.com
To: email+ABC@example.com
Content-Type: text/plain; charset=UTF-8
This is the description/comment body of the email. It will not
be considered as a directive by the processor!Related Articles