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How to enable issue association by email address

How to enable issue association by email address

Owned by Denny Miller
Last updated: Apr 06, 2023 by Ryan Clifton
1 min read

For example, an email sent to ABC@mycompany.com or support+ABC@mycompany.com will create an issue in project ABC.

 

To enable this feature, ‘Project Association By Email Address’ must be enabled.

 

What email parts are checked for matching Project Keys?

At present, project association by email address can be configured for the following:

Local Part Association

 One of your profile's catch email addresses must match ABC@example.com

Association example that will create Issues in Project ABC:

MIME-Version: 1.0 Subject: Subject of the email goes here From: bob@example.com To: ABC@example.com Content-Type: text/plain; charset=UTF-8 This is the description/comment body of the email. It will not be considered as a directive by the processor!

Sub Domain Association

 One of your profile's catch email addresses must match email+ABC@example.com

Association example that will create Issues in Project ABC:

MIME-Version: 1.0 Subject: Subject of the email goes here From: bob@example.com To: email+ABC@example.com Content-Type: text/plain; charset=UTF-8 This is the description/comment body of the email. It will not be considered as a directive by the processor!

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