Manipulate webhook data in notification templates


Jira sends a JSON webhook payload to JEMHC for each issue event that occurs. JEMHC uses the event content to generate notifications. This guide shows how to extract custom data from an event and render it in your notification templates.

Preview contexts

A Preview Context contains webhook event data for a previously processed event. This context allows previews of notification Templates at edit time. In this example, we'll add custom content for the resolution of an issue. By default there are only Created, Updated and Deleted event templates, so this will be a modification to the Updated event template.

  1. Convert a received webhooks from JEMHC > Auditing > Events, into a Preview Context that can be used with Template Sets.

  2. Create Custom Macro to provide detection logic and rendering of required content

Creating Preview Contexts

Go to Auditing > Events and locate an issue event that has been processed.

An event entry will look something like this:

The > icon before the actions on the right can be expanded to show the webhook data:

Clicking the + icon converts that data into a Preview Context:

Using Preview Contexts

Simplified, the webhook structure can be seen below. Full details on the webhook data structure can be found in this Atlassian documentation.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 { "timestamp", "webhookEvent", "issue_event_type_name", "user": { --> See User shape in linked documentation }, "issue": { --> See Issue shape in linked documentation }, "changelog" : { --> See Changelog shape in linked documentation } }

The $context reference used in all templates represents this webhook data structure. It important to know that it is a reference to an object of type ObjectNode.

Working with simple values

The values in all nodes like $ result in the value shown in the webhook data. For example "40301".  The quotes normally need removing, and this can be done with $

Most properties lie under the $context.issue.fields prefix, as shown:





Issue Key


Project Key


Description (as Text)


Description (as HTML)


Custom Field Value (Text)


Custom Field Value (Single Choice)


Custom Field Value (Multiple Choice)

1 2 3 #foreach ($item in $context.issue.fields.customfield_13600) $item.value.asText() #end

Reporter Display Name


All Comments (if present)

1 2 3 4 5 6 <h1>Prior Comments</h1> <p>Issue $context.issue.key.asText() has $ comments</p> #foreach( $comment in $fields.comment.comments ) <h3>Comment created $comment.created.asText()</h3> $jemhUtils.wikiToHtml($comment.body.asText()) #end

Access individual comments

1 2 3 4 5 6 <h2>STATIC comment extract</h2> <pre> 1) $fields.comment.comments[0].id -- $fields.comment.comments[0].created -- <p>$fields.comment.comments[0].body.asText()</p> 2) $fields.comment.comments[1].id -- $fields.comment.comments[1].created -- <p>$fields.comment.comments[1].body.asText()</p> 3) $fields.comment.comments[2].id -- $fields.comment.comments[2].created -- <p>$fields.comment.comments[2].body.asText()</p> </pre>

Display comment is reverse order

1 2 3 4 5 6 7 8 9 10 11 12 13 <h2>REVERSED comments</h2> #if ($ >0) #foreach($i in [1..$]) #set ($actualIdx = $ - $i) #set ($comment = $fields.comment.comments[$actualIdx.intValue()]) <p> <h3>Comment created $comment.created.asText()</h3> $jemhUtils.wikiToHtml($comment.body.asText()) </p> #end #else no comments yet #end


#foreach ($aLabel in $context.issue.fields.labels) $aLabel #end

Working with dates

Date timestamps

1 2 3 4 #set( $createdStr = $comment.created.asText() ) #set( $timeStr = $createdStr.substring($createdStr.indexOf('T')+1) ) #set( $timeSplit = $timeStr.split(":")) <h3>Comment created date: $createdStr.substring(0,$createdStr.indexOf('T')) at $timeSplit[0]:$timeSplit[1] </h3>

Date (translate ISO dates)

1 2 #set ($dateObj = $dateFormatter.getDate($comment.created.asText())) $dateFormatter.format($dateObj, "dd/MMM/yy h:mm a")

Create a custom macro

The System Macros show macros defined within JEMHC and inherited by all instances:

Here is a “hello world” macro which takes two parameters, $param1 and $param2 which can then be used inside the macro body.

You can define references inside macros that are then available afterwards to the caller.  This is useful for flagging specific situations, which is what we will do with the issue resolved status.

1 2 3 #macro ( helloworld $param1 $param2) <B>Hello $param1 -- $param2 </B> #end

The Custom Macros are user editable, the following text contains the render method that will be called from our template, as well as the workflow transition detector 'helper' method.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 #macro ( renderIssueResolved $context) ISSUE WAS RESOLVED! #end #macro ( setWorkflowTransition $context) #foreach ($changeItem in $context.changelog.items) #set ($theField = $changeItem.field ) #set ($theTo = $ #set ($theToString = $changeItem.toString) #if ($theField.asText() == "status") #set ($workflowTransition = $theTo.asText()) #end #end #end


Below the Edit area, the Preview Context captured earlier can be selected.  This means that data will be available via the $context Velocity reference in templates. The Scratchpad allows you to enter template content and execute it in the Preview Context defined with the edited Macro. It won’t be saved and is just for validating expressions accessing data from the preview context:

This means that the preview icon  will dynamically do the rendering and show the result, demonstrating (a) The changelog data contained an issue status change matching what was expected, and (b) The content was rendered via macro invocation:

Create and modify a notification template

Create a template:

Then set a name, make the type Issue Updated (as issue resolutions will be 'in' the Issue Updated event), and pick a theme, e.g. Jira System):

Use the Preview Context to understand how to access data

Expanded view

For example, when working over $fields.comment.comments in a loop, each comments data can then be accessed as $

Here is an example template:

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 #setWorkflowTransition($context)   #if ($!workflowTransition) ## custom workflow occurred #if ($workflowTransition == 6) #renderIssueResolved($context) #end #else ## do the default #jemhBodyDelimiter() #set ($fields = $context.issue.fields) #if ($context.user) $context.user.displayName.asText()#else Anonymous#end updated an issue: $ / $context.issue.key.asText() #jemhIncludeUserRole() Issue Updated - $fields.summary.asText() $jemhUtils.setNotify() Issue Type: $ Status: $ Assignee: $fields.assignee.displayName.asText() Created: $fields.created.asText() Priority: $ Reporter: $fields.reporter.displayName.asText() #if ($! Security Level: $ #end #foreach( $comment in $context.comments ) #set ($dateObj = $dateFormatter.getDate($comment.created.asText())) [created by $ on $dateFormatter.format($dateObj, "dd/MMM/yy h:mm a")] -- $comment.body.asText()) -- #end   #end

Using the text preview again, we get to see what the rendered output for issue resolution looks like.

To further test the template, change the Preview Context to be an event that is not an issue resolution. Doing so will automatically re-render the content, and you'll find it isn't on the Resolved screen any more.

With the Preview Context and Template rendering features you can validate correct behaviour up front, saving time!

Example templates

Identifying recent attachments

Adding all attachments from an issue to a template could be problematic if a large quantity of attachments are present. The following script can be used to identify if attachments were recently added to the issue.


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 $context.issue.key.asText() $jemhUtils.setCommentRendered() #set($attachments = $context.issue.fields.attachment) ##If there are attachments present on the issue ... #if($attachments) ##record current time #set($timeNow = $jemhDateUtils.nowDate().getTime()) ##for each attachment.... #foreach($attachment in $attachments) ##retrieve the time the attachment was added to the issue #set($created = $attachment.created) ##if not null #if($created.asText()) ##get the number of milliseconds between now and the attachment being added #set($timeSinceAdded = $timeNow - $jemhDateUtils.getDate($created).getTime()) ##set time frame to 5 minuets in milliseconds #set($timeFrame = (60 * 1000) * 5) ##if time since the attachment was added is less than or equal to the time frame ... #if($timeSinceAdded <= $timeFrame) <h3>$attachment.filename.asText()</h3> <p>$attachment.content.asText()</p> #end #end #end #end

How it looks