Forward Outcome Bug

Created by Ryan Clifton
Last updated: Mar 21, 2024 by Denny Miller
1 min read

Within the latest release (v1.3.419), a bug has surfaced where emails leading to a Forward Outcome are not being removed from the Mailbox. Consequently, they are being repetitively processed, eventually causing the Mail Handler to be blocked.

If you encounter this bug, the only way to unblock your Mail Handler is to access the relevant Mailbox and deleting the problem email. Once this is deleted you will then be able to go to JEMHC > Messaging > Message Handlers and press “Release” to unblock the Mail Handler.

Screenshot from 2024-03-21 15-23-42.png

We are currently investigating this. We update this blog when a fix has been made.

 

Update 21st March: Increased rate of message handler blocks incident has been created to track changes. We are currently fixing the changes causing partial outage, and all blocked handlers will be automatically unblocked.