JSD (Jira Service Desk) - Who is notified when?
- Kartik Verma (Deactivated)
Comments added interactively
This example assumes that JEMH event listener is handling the notification and that email user pre-exists on the issue and be configured for notifications.
Who are notified? | ||||||
|---|---|---|---|---|---|---|
Reporter | Agent | Req Participants | Watcher | Email user | ||
Comment by | Reporter | N/A | ||||
Agent (Private) | N/A |
| ||||
Agent (Public) | N/A | |||||
Req Party | 1 | |||||
Watcher 3 | 1 | |||||
Comments added via Email through JEMH
This example assumes that JEMH event listener is handling the notification and that email user pre-exists on the issue and be configured for notifications.
Who are notified? | ||||||
|---|---|---|---|---|---|---|
Reporter | Agent | Req Participants | Watcher | Email user | ||
Comment by | Reporter | N/A | ||||
Agent (Private) 2 | N/A | |||||
Agent (Public) 2 | N/A | |||||
Req Participants | 1 | |||||
Watcher (Private) 2 | 1 | |||||
Watcher (Public) 2 | 1 | |||||
Email user | 1 | |||||
1 Only notifies other participants/watchers/email users
2 In JEMH > Profile > Project Mapping > Comment - you are able to configure the visibility of the comment (Public or Private) for Agents and Collaborator (from 2.7+)
3 Watcher is only able to make Private comments by default in Jira (interactively)