Characters appearing as question marks

Problem

Non-English characters are displayed as question marks.

Open

Solution

This can be caused by the Java Virtual Machine (JVM) that Jira runs on not having the correct encoding set. Configuring Jira to start with UTF-8 set as its default encoding can fix this problem.

Add the following as Jira startup parameters:

• -Dfile.encoding=utf-8

• -Dsun.jnu.encoding=UTF-8

Related articles

External links

• Characters Not Supported by ASCII are Being Displayed as Question Marks - Atlassian

• Troubleshoot character display issues in Jira server - Atlassian