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Enterprise Mail Handler for Jira Data Center (JEMH)
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First time Install - two minute quickstart
First time Install - two minute quickstart
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How-to articles
How-to articles
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How Do I....
How Do I....
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Licensing
Licensing
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Migrating from Server/DC to Cloud
Migrating from Server/DC to Cloud
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Common Problems
Common Problems
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Technical Details related to data usage
Technical Details related to data usage
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The Plugin People Knowledge Base
The Plugin People Knowledge Base
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JEMH App Documentation
JEMH App Documentation
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Content
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1 - What is JEMH
2 - Configuring JEMH
Feature Overview
Enabling JEMH logging
Configuration Questions
Two minute JEMH quickstart
How Do I....
Use Email Allowlisting and Blocklisting within a Profile?
Integrate JEMH with JIRA Service Desk
Add JIRA users without project permission as non-JIRA users
Associate an email with an issue
Change the EventID or Ignore an Event
Change the From: Address in Notifications
Completely remove JEMH configuration database tables
Configure Audit History Purging
Configure Inbound Mail for JEMH
Configure JEMH for a Helpdesk environment from scratch
Create a TestCase
Create an Ad-Hoc Template for "Notification Scheme Entity count exceeded" Notifications
Create and Update Profiles using REST (deprecated api)
Create Images Inline from HTML mail
Create Issue based on another (Templated Creation)
Create Issues
Customise the Comment Header
Customize Email Templates
Access the Recipient Email Address in a Template
Add custom Mail Headers via PostFunction notifications
Add Linked Issues to Custom Notification Templates
Add the Last Issue Comment to Custom Notification Templates
Change the Content of a Template based on the Issues Project
Change the language of a custom notification template
Customize Templates based on recipient group membership
Customize Templates based on recipient project role membership
Inject the current Notification Role into a message?
Link to an issue via JSD customer portal in a custom notification template
Prevent /inhibit sending of a notification (Issue Event or Postfunction)
Set outlook X-Priority header for High Importance
Work with Dates in velocity templates
Change addcomment links to prompt email reply / link to a JSD Portal
How to add customer satisfaction feedback to a service desk notification template
Working with issue custom fields in velocity
Inject additional recipients in the Cc header
Remove Internal comments from an Ad-Hoc Notification
Inhibit Internal Comments
Use Comment Entity Properties in Custom Notfication Templates
Using Custom Field JSON values within Scripts/Templates
Add additional recipients via Velocity for Issue Events and Post Function Notifications
Customize text messages in Templates
DataCenter Licenses (Eval and Purchase)
Diagnose Issue Creation Failure
Enable client side filtering and sorting of messages
Enable confirmation for user creation?
Enable Issue Created Notification for both Portal and JIRA Email Users (and prevent duplicate notifications)
Enable non-Jira Account holders to receive issue updates and create/comment on Issues
Enable non-Jira account holders User Creation
Enable Inline Images (Inbound and Outbound)
Ensure that attachments added whilst adding a long comment are sent
Get JEMH to match incoming emails when the inbound address was a Blind Carbon Copy (BCC)
How to integrate application logging errors with JEMH
Installing JEMH through the UPM
Integrate EMQ with JEMH
Know what template/macro data JEMH is caching
Monitor JEMH remotely
Notify JIRA users of Issue Creation (regardless of "Notify me of my actions")
Only send notifications when issue is in an active Sprint
Reduce Spam
Remove replied-to content
Restrict default visibility of comments to JIRA users only