Custom logoCustom icon
The Plugin People
Templates

Enterprise Mail Handler for Jira Data Center (JEMH)

  • All content
  • Space settings
  • First time Install - two minute quickstart
    First time Install - two minute quickstart
     This trigger is hidden
  • How-to articles
    How-to articles
     This trigger is hidden
  • How Do I....
    How Do I....
     This trigger is hidden
  • Licensing
    Licensing
     This trigger is hidden
  • Migrating from Server/DC to Cloud
    Migrating from Server/DC to Cloud
     This trigger is hidden
  • Common Problems
    Common Problems
     This trigger is hidden
  • Technical Details related to data usage
    Technical Details related to data usage
     This trigger is hidden
  • The Plugin People Knowledge Base
    The Plugin People Knowledge Base
     This trigger is hidden
  • JEMH App Documentation
    JEMH App Documentation
     This trigger is hidden
Results will update as you type.
  • 1 - What is JEMH
  • 2 - Configuring JEMH
    • •
      Feature Overview
    • •
      Enabling JEMH logging
    • Configuration Questions
    • •
      Two minute JEMH quickstart
    • How Do I....
      • •
        Use Email Allowlisting and Blocklisting within a Profile?
      • •
        Integrate JEMH with JIRA Service Desk
      • •
        Add JIRA users without project permission as non-JIRA users
      • •
        Associate an email with an issue
      • •
        Change the EventID or Ignore an Event
      • •
        Change the From: Address in Notifications
      • •
        Completely remove JEMH configuration database tables
      • •
        Configure Audit History Purging
      • •
        Configure Inbound Mail for JEMH
      • •
        Configure JEMH for a Helpdesk environment from scratch
      • •
        Create a TestCase
      • •
        Create an Ad-Hoc Template for "Notification Scheme Entity count exceeded" Notifications
      • •
        Create and Update Profiles using REST (deprecated api)
      • •
        Create Images Inline from HTML mail
      • •
        Create Issue based on another (Templated Creation)
      • Create Issues
      • •
        Customise the Comment Header
      • Customize Email Templates
        • •
          Access the Recipient Email Address in a Template
        • •
          Add custom Mail Headers via PostFunction notifications
        • •
          Add Linked Issues to Custom Notification Templates
        • •
          Add the Last Issue Comment to Custom Notification Templates
        • •
          Change the Content of a Template based on the Issues Project
        • •
          Change the language of a custom notification template
        • •
          Customize Templates based on recipient group membership
        • •
          Customize Templates based on recipient project role membership
        • •
          Inject the current Notification Role into a message?
        • •
          Link to an issue via JSD customer portal in a custom notification template
        • •
          Prevent /inhibit sending of a notification (Issue Event or Postfunction)
        • •
          Set outlook X-Priority header for High Importance
        • •
          Work with Dates in velocity templates
        • •
          Change addcomment links to prompt email reply / link to a JSD Portal
        • •
          How to add customer satisfaction feedback to a service desk notification template
        • •
          Working with issue custom fields in velocity
        • •
          Inject additional recipients in the Cc header
        • •
          Remove Internal comments from an Ad-Hoc Notification
        • •
          Inhibit Internal Comments
        • •
          Use Comment Entity Properties in Custom Notfication Templates
        • •
          Using Custom Field JSON values within Scripts/Templates
        • •
          Add additional recipients via Velocity for Issue Events and Post Function Notifications
      • •
        Customize text messages in Templates
      • •
        DataCenter Licenses (Eval and Purchase)
      • •
        Diagnose Issue Creation Failure
      • •
        Enable client side filtering and sorting of messages
      • •
        Enable confirmation for user creation?
      • •
        Enable Issue Created Notification for both Portal and JIRA Email Users (and prevent duplicate notifications)
      • •
        Enable non-Jira Account holders to receive issue updates and create/comment on Issues
      • •
        Enable non-Jira account holders User Creation
      • •
        Enable Inline Images (Inbound and Outbound)
      • •
        Ensure that attachments added whilst adding a long comment are sent
      • •
        Get JEMH to match incoming emails when the inbound address was a Blind Carbon Copy (BCC)
      • •
        How to integrate application logging errors with JEMH
      • •
        Installing JEMH through the UPM
      • Integrate EMQ with JEMH
      • •
        Know what template/macro data JEMH is caching
      • •
        Monitor JEMH remotely
      • •
        Notify JIRA users of Issue Creation (regardless of "Notify me of my actions")
      • •
        Only send notifications when issue is in an active Sprint
      • •
        Reduce Spam
      • •
        Remove replied-to content
      • •
        Restrict default visibility of comments to JIRA users only
      • •
        Route Jira user and Non-Jira user addresses into custom fields
      • •
        Send a simple acknowledgement
      • •
        Send an email but keep quoted comments ( dont stripComments )
      • •
        Setting a Custom Field Value using 'Custom Field Defaults' and Velocity
      • •
        Set Jira Service Desk Organisations
      • •
        Setup all JIRA account holder recipients as watchers
      • •
        Stop email loops
      • •
        Stop the sender or defaultReporter being added as a watcher
      • •
        Submit emails via public REST /deliver API
      • •
        Use a TestCase for quick testing
      • •
        Use Adhoc Notifications
      • •
        Use Aliases
      • •
        Use Auto Join Groups
      • •
        Use CommentSecurity
      • •
        Use customized event templates
      • •
        Use Gmail with multiple profiles
      • •
        Send Hint Notifications to Non-Jira Email senders of failure to create/comment
      • •
        Use Issue Keys in email addresses
      • •
        Use IssueSecurity
      • •
        Use JQL to locate issues in a script
      • •
        Use Profile Groups
      • Use Project Mappings
      • Use Scriptlets
      • •
        Use Subject Issue Key Matching
      • •
        Use the JEMH Notification Post Function
      • •
        Use the JEMH Transition Attachments Custom Field
      • Use Thread Match Rejecting
      • •
        Use Transports
      • •
        Use Workflow Rules to transition issues on a per-project basis
      • •
        Validate Email Structure
      • •
        What information is needed for a support ticket
      • •
        Working with distribution groups
      • •
        Disable Mail Threading using Ad-hoc and/or Post Function
      • •
        Selectively process office365 filtered mail
      • •
        Get automatically added as a Jira Service Desk Request Participant
      • •
        View template set change history
      • •
        Add Inline Images/logos in notifications
      • •
        Update JEMH Profile via XML
      • •
        Manipulate Profiles through REST
      • Use JEMH For JSM Notifications
      • •
        Using LDAP in Notification templates
      • •
        How Security Levels Affect Notifications
      • •
        Use JEMH Public Rest API to Export, Import and Update profiles
      • •
        Use Webhooks
      • •
        Remove signature text and images from emails
      • •
        Send issue creation notification for particular nominated recipients
      • •
        Automatically Assign a New Issue to a Sprint
      • •
        Using X-Priority Headers
      • •
        Drop an email that has a Precedence header when using a Profile Group
      • •
        How to Forward an email thread into an Issue