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Change addcomment links to prompt email reply / link to a JSD Portal

Change addcomment links to prompt email reply / link to a JSD Portal

Owned by Andy Brook [Plugin People]
Last updated: Dec 18, 2018
1 min read

Getting the Add Comment to popup an email reply, to include the issue key in the subject

In order to do this, you will have to customize the addcomment link. If you have one template for all, you need to detect switch the kind of link being generated, if you have a dedicated template for Service Desk, its not to hard,
instead of a http: link to the site, you would use a HREFof "mailto:reply@blah.com?subject=blah (ABC-123)",

Part 1: a UserMacro

#macro (showmailtocomment) <table id="actions-pattern" cellspacing="0" cellpadding="0" border="0" width="100%"> #set ($subjectText = $textUtils.htmlEncode("($issue.getKey()) reply") ) <tr> <td id="actions-pattern-container" valign="middle"> <table align="left"> <tr> <td class="actions-pattern-action-icon-container"> <a href="mailto:reply@blah.com?subject=$subjectText" target="_blank" title="Comment"></a> <img class="actions-pattern-action-icon-image" src="$attachmentsManager.getImageUrl("/images/mail/comment-icon.png")" alt="Comment" title="Comment" height="16" width="16" border="0" /> </a> </td> <td class="actions-pattern-action-text-container"> <a href="mailto:reply@blah.com?subject=$subjectText" target="_blank" title="Comment">Comment</a> </td> </tr> </table> </td> </tr> </table> #end



Part 2:Customize the TemplateSet

Instead of:

#set ($commentActionBody="#parse('templates/email/html/includes/patterns/comment-action.vm')") #rowWrapperNormal($commentActionBody)

Use:

#set ($commentActionBody="#showmailtocomment()") #rowWrapperNormal($commentActionBody)



That's the basic how to supply a reply to and a subject. determining when to use it in place over the standard is up to you in that context.



Linking to a JSD Portal

<a href="$baseurl/servicedesk/customer/portal/PORTAL_ID_HERE/$issue.getKey()">See in portal</a>



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