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Inhibit Internal Comments
Inhibit Internal Comments
Scenario
Filter out certain comment templates to from generating internal comment notifications.
Generic Script
#if ($comment && !$jemhUtils.isPrivateJSDComment($comment.getAuthorApplicationUser(),$comment))
$jemhUtils.setInhibitSending(true)
$jemhUtils.setInhibitSendingReason("Reporter is inhibited from receiving notification")
#end
Useful Related Documentation
Determine who can create/receive internal comments: Commenting on Service Management issues using JEMH
If require to inhibit internal comments based on a specific user please take a look at: Inhibiting notifications to certain users for reference
, multiple selections available,
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Detect that a Service Desk comment is private/internal
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Customize Email Templates
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Prevent /inhibit sending of a notification (Issue Event or Postfunction)
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Common Problems
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Inhibit notifications based on run-time conditions
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