Inhibit Internal Comments

Owned by Phil Evans

Last updated: Jul 19, 2022

1 min read

1 Scenario
2 Generic Script
3 Useful Related Documentation

Scenario

Filter out certain comment templates to from generating internal comment notifications.

Generic Script

#if ($comment && !$jemhUtils.isPrivateJSDComment($comment.getAuthorApplicationUser(),$comment))
  $jemhUtils.setInhibitSending(true)
  $jemhUtils.setInhibitSendingReason("Reporter is inhibited from receiving notification")
#end

Useful Related Documentation

Determine who can create/receive internal comments: Commenting on Service Management issues using JEMH
If require to inhibit internal comments based on a specific user please take a look at: Inhibiting notifications to certain users for reference