Inhibit Internal Comments
Inhibit Internal Comments
Scenario
Filter out certain comment templates to from generating internal comment notifications.
Generic Script
#if ($comment && !$jemhUtils.isPrivateJSDComment($comment.getAuthorApplicationUser(),$comment))
$jemhUtils.setInhibitSending(true)
$jemhUtils.setInhibitSendingReason("Reporter is inhibited from receiving notification")
#end
Useful Related Documentation
Determine who can create/receive internal comments: Commenting on Service Management issues using JEMH
If require to inhibit internal comments based on a specific user please take a look at: Inhibiting notifications to certain users for reference
, multiple selections available,
Related content
Enabling internal user comments to be restricted by default but not the remote user
Enabling internal user comments to be restricted by default but not the remote user
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Inhibit notifications based on run-time conditions
Inhibit notifications based on run-time conditions
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Prevent /inhibit sending of a notification (Issue Event or Postfunction)
Prevent /inhibit sending of a notification (Issue Event or Postfunction)
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Change the From: Address in Notifications
Change the From: Address in Notifications
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Enabling JEMH logging
Enabling JEMH logging
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Getting started
Getting started
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