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Setup all JIRA account holder recipients as watchers
Setup all JIRA account holder recipients as watchers
Scenario
An inbound email address can arrive at a mailbox with a range of email addresses, in to:, cc: even bcc:, some of those will be related to JIRA account holders, some will be to people without JIRA accounts. This scenario is specifically dealing with the simple case of JIRA account holders.
Precursors
locate the Configuration/Email section of your profile:
Edit the Email section:
Edit the Addressee Processing, select toWatcher
Save email settings
Create a test case, associated with the Profile above:
Save and run the test case:
View the issue:
In this issue there are two watchers, this is because
notest@localhost does not hold a JIRA account
_root@localhost is the default user, which isn't a useful addition
View the watchers to the issue
See the current watchers
NOTE: the sender got added as a watcher due to this configuration (see Configuration/User):
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