The Plugin People
Spaces
Apps
Templates
Create
Enterprise Mail Handler for Jira Data Center (JEMH)
All content
Space settings
Shortcuts
First time Install - two minute quickstart
First time Install - two minute quickstart
This trigger is hidden
How-to articles
How-to articles
This trigger is hidden
How Do I....
How Do I....
This trigger is hidden
Licensing
Licensing
This trigger is hidden
Migrating from Server/DC to Cloud
Migrating from Server/DC to Cloud
This trigger is hidden
Common Problems
Common Problems
This trigger is hidden
Technical Details related to data usage
Technical Details related to data usage
This trigger is hidden
The Plugin People Knowledge Base
The Plugin People Knowledge Base
This trigger is hidden
JEMH App Documentation
JEMH App Documentation
This trigger is hidden
Content
Results will update as you type.
Show more above
Configuration Questions
•
Two minute JEMH quickstart
How Do I....
•
Use Email Allowlisting and Blocklisting within a Profile?
•
Integrate JEMH with JIRA Service Desk
•
Add JIRA users without project permission as non-JIRA users
•
Associate an email with an issue
•
Change the EventID or Ignore an Event
•
Change the From: Address in Notifications
•
Completely remove JEMH configuration database tables
•
Configure Audit History Purging
•
Configure Inbound Mail for JEMH
•
Configure JEMH for a Helpdesk environment from scratch
•
Create a TestCase
•
Create an Ad-Hoc Template for "Notification Scheme Entity count exceeded" Notifications
•
Create and Update Profiles using REST (deprecated api)
•
Create Images Inline from HTML mail
•
Create Issue based on another (Templated Creation)
Create Issues
•
Customise the Comment Header
Customize Email Templates
•
Customize text messages in Templates
•
DataCenter Licenses (Eval and Purchase)
•
Diagnose Issue Creation Failure
•
Enable client side filtering and sorting of messages
•
Enable confirmation for user creation?
•
Enable Issue Created Notification for both Portal and JIRA Email Users (and prevent duplicate notifications)
•
Enable non-Jira Account holders to receive issue updates and create/comment on Issues
•
Enable non-Jira account holders User Creation
•
Enable Inline Images (Inbound and Outbound)
•
Ensure that attachments added whilst adding a long comment are sent
•
Get JEMH to match incoming emails when the inbound address was a Blind Carbon Copy (BCC)
•
How to integrate application logging errors with JEMH
•
Installing JEMH through the UPM
Integrate EMQ with JEMH
•
Know what template/macro data JEMH is caching
•
Monitor JEMH remotely
•
Notify JIRA users of Issue Creation (regardless of "Notify me of my actions")
•
Only send notifications when issue is in an active Sprint
•
Reduce Spam
•
Remove replied-to content
•
Restrict default visibility of comments to JIRA users only
•
Route Jira user and Non-Jira user addresses into custom fields
•
Send a simple acknowledgement
•
Send an email but keep quoted comments ( dont stripComments )
•
Setting a Custom Field Value using 'Custom Field Defaults' and Velocity
•
Set Jira Service Desk Organisations
•
Setup all JIRA account holder recipients as watchers
•
Stop email loops
•
Stop the sender or defaultReporter being added as a watcher
•
Submit emails via public REST /deliver API
•
Use a TestCase for quick testing
•
Use Adhoc Notifications
•
Use Aliases
•
Use Auto Join Groups
•
Use CommentSecurity
•
Use customized event templates
•
Use Gmail with multiple profiles
•
Send Hint Notifications to Non-Jira Email senders of failure to create/comment
•
Use Issue Keys in email addresses
•
Use IssueSecurity
•
Use JQL to locate issues in a script
•
Use Profile Groups
Use Project Mappings
Use Scriptlets
•
Use Subject Issue Key Matching
•
Use the JEMH Notification Post Function
•
Use the JEMH Transition Attachments Custom Field
Use Thread Match Rejecting
•
Use Transports
•
Use Workflow Rules to transition issues on a per-project basis
•
Validate Email Structure
•
What information is needed for a support ticket
•
Working with distribution groups
•
Disable Mail Threading using Ad-hoc and/or Post Function
•
Selectively process office365 filtered mail
•
Get automatically added as a Jira Service Desk Request Participant
•
View template set change history
•
Add Inline Images/logos in notifications
•
Update JEMH Profile via XML
•
Manipulate Profiles through REST
Use JEMH For JSM Notifications
•
Using LDAP in Notification templates
•
How Security Levels Affect Notifications
•
Use JEMH Public Rest API to Export, Import and Update profiles
•
Use Webhooks
•
Remove signature text and images from emails
•
Send issue creation notification for particular nominated recipients
•
Automatically Assign a New Issue to a Sprint
•
Using X-Priority Headers
•
Drop an email that has a Precedence header when using a Profile Group
•
How to Forward an email thread into an Issue
•
What happens when you run out of disk space
•
Use Jira Assets (Insight) Custom Fields
•
How Catchemail mailbox addresses are identified
•
Use JEMH Public REST API
•
Resolve JEMH Folder is not writable Banner
•
Forward Email Notifications
•
Use Custom Directive Date Formatting (JEMH Server/Dc)
•
Use the JEMH Script Postfunction
•
Import additional classes into groovy
•
Migrate a google user/group member to an Alias
•
Support mail with UTF-7 encoding using JDK17+
Common Problems
•
Handling Non Conformant emails
Videos
•
Enabling internal user comments to be restricted by default but not the remote user
•
I have four email addresses, how do I setup JEMH?
•
Project Mapping (from address) - example
•
Project Mapping (group) - example
•
Routing issues to a project - by user group membership
•
Supporting JIRA and email only users for email issue creation
•
Attachment could not be extracted
Blogs
Enterprise Mail Handler for Jira Data Center (JEMH)
/
/
How Do I....
/
Manipulate Profiles through REST
Manipulate Profiles through REST
Andy Brook [Plugin People]
Vladyslav Zacharko (Unlicensed)
Owned by
Andy Brook [Plugin People]
Last updated:
Nov 04, 2019
by
Vladyslav Zacharko (Unlicensed)
1 min read
Loading data...
<